Lead UX Researcher

**ADP is hiring a Lead UX Researcher.**
At ADP, we believe people make great companies, not the other way around. Our people make all the difference in delivering innovative technologies and solutions that help employees all over the world do their jobs better. The result? We're building the next generation of ADP technologies.
ADP's OneUX is a new way of looking, thinking, and behaving. Its's about organizing to catalyze the sharing of UX practices, works in progress, user research, design patterns and skills - all leading to a better sense of community. It is comprised of multi-disciplinary teams of best-in-class collaborative results-driven UX Designers, Researchers, Conversational Designers and Writers whose mission is:
- To understand the needs, attitudes, and behaviors of the user through research.
- To change the way users work by simplifying complex processes through thoughtful, innovative design.
- To maintain focus on the big picture and achieving ADP's goals by re-imagining a better world a work.
We enable our business partners to achieve excellence through the creation of highly effective user experiences in the most delightful way.
As a Lead UX Researcher, you'll rely on user-centered methods to shape industry-leading user experiences from concept to execution. You'll partner with product and technology to coordinate, plan, and facilitate research studies. Additionally, you'll create personas and user journeys, test concept prototypes, and deliver research insights that bring simplicity and user delight to complex, enterprise challenges.
**Things You'll Do**:
- Think big Identify opportunities for research and various methodologies throughout the development life cycle.
- Win as one Collaborate and share with product teams across the ADP organization.
- Passion for perfection Always advocate for the best experience for your user.
- Be an advocate Act as an internal consultant providing business and research guidance.
- Be a leader Stay abreast of changing UX methods and technologies, as well as corporate, organization, and industry standards to ensure leading-edge research methods across all devices (desktop, mobile, watch).
- Be a storyteller Lead teams in solving complex design challenges through thoughtful leadership using personas, user journeys, research insights, recommendations, and data.
**Qualifications**:
- Passion for research and testing, along with eagerness to collaborate with other creative contributors in Agile project teams.
- Ability to productively work with project stakeholders and teams that are both local and geographically distributed, representing a variety of cultures.
- Strong communication skills to confidently present to various audience types and seniority levels, and an ability to provide bottom-line insights that help teams realize tangible value and productively execute on research/testing findings.
- Strong data collection and analysis skills to be self-sufficient in generating, analyzing and presenting results from quantitative & qualitative research, and an ability to translate complex analyses into straightforward recommendations.
- Ability to carry multiple projects simultaneously, either by leading or supporting. Willingness to work both independently and collaboratively with tight deadlines, and multi-task efficiently in high volume, fast paced settings.
- Commitment to best practices, user advocacy, and thought leadership that drive positive outcomes focused on high levels of quality and innovation.
- Fluency in English, both written and spoken. Spanish is a nice-to-have.
**How you'll stand out**:
- Portfolio containing work samples representing complex system research and user testing outcomes for desktop and mobile experiences.
- Represent customer needs through discovery, business process flows, customer journey mapping, persona development, requirements gathering, etc.
- Ability to design usability tests, facilitate test sessions and analyze usability data.
- Ability to comfortably lead fieldwork and conduct interviews with end users.
- Web Accessibility principles and familiarity with WCAG 2.0 is a plus.
What are you waiting for?
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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