Systems Manager

Software International (SI) – Systems Team Lead Location: Remote (anywhere in Canada/USA/South America, must work EST with Canadian team) Required Start Date: ASAP Required End Date: 12 months + renewable yearly Type: Contract Total Hours Approved Per Role: 40h/week Rate: $65,000 - $68,000 USD/year ($88,000 - $93,000 CDN/year) Client Location: US/Canada Summary: Reporting directly to the CTO and managing the Systems department. This is a leadership role responsible for overall technical management, operations, ongoing maintenance and support of our large-scale production websites and networks. Role Responsibilities: Chief responsibility over systems and networks. Maintain vendor relationships for technical infrastructure of office and website systems. Work directly with Development Team Leads and Project Management in managing projects for the website and provide final sign-off/approval for release to production. Participate in planning and project discussions for various websites with Senior Management. Analyze and assess areas of risk to systems and recommend/implement changes as appropriate to the business. Continuously assess network and systems security, ensuring a high level of systems data security is maintained overall. Report concerns directly to the CTO. Perform systems and network architectural design for the site’s network, including capacity planning, hardware, infrastructure, software integration, OS and software performance tuning. Act as single point of escalation of production issues, interfacing with required resources to see issues resolved in a timely manner. Effectively manage risk, including monitoring, system redundancy and backups based on business requirements and acceptable risk. Supervise, coach, motivate and inspire team members to maintain healthy group dynamics while maintaining company directives and policies. Provide technical assistance and consultation as required to all areas of the company, including Project Management, Sales, Quality Assurance, Accounting, Customer Service, Development and Systems departments. Perform special tasks and projects company-wide, as assigned by the CTO. Daily Technical Supervision: Daily technical supervision of Systems Administration staff (~7 resources). Provide mentoring and technical assistance to Systems Administration staff on a day-to-day basis. Lead as role model behavior consistent with verbal directives. Provide feedback for performance reviews for Technical and Development staff and the various websites. Facilitate problem solving and collaboration, ensuring discussions and decisions lead toward closure, intervene when necessary to aid the team in resolving issues. Be part of on‑call rotation (12pm‑8pm EST, 1‑week duration every 4 weeks). Other duties as assigned. Job Requirements: 5+ years of experience with LAMP (Linux, Apache, MySQL, PHP) Minimum 2+ years of management/leadership experience in a technology oriented organization. Well versed in supporting web servers. Strong background with SAN (NFS and iSCSI). Well versed with ELK stack (Elasticsearch, Kibana, Beats, Logstash). Adding/removing nodes, expanding clusters, rebuilding clusters, use InfluxDB. TCP/IP knowledge (BGF and OSPF). Hands‑on experience working with Linux in a Systems Administrative role. Hands‑on experience working with Advanced Network Administrative role including routing, switching and security. Exceptional problem determination and creative problem solving skills. Strong written and verbal skills. Strong understanding of software development lifecycle. Strong documentation and organizational practices. Extensive experience with: MySQL maintenance and troubleshooting; LAN/WAN/VPN setup and troubleshooting; Linux‑based and other firewall technology; Cloud technologies (OpenStack, oVirt, RHEV or similar); Baremetal hardware, SAN, Switching and Load‑balancing; Backup technologies; Systems security; Automation systems (Ansible, Puppet or equivalent); Expertise with multiple Web technologies including HTTP, SSL, DNS and SMTP protocols. #J-18808-Ljbffr