Senior IT Support Specialist

**About Scania**- Scania, founded in 1891, delivered 94,443 trucks, 5,626 buses, and 11,170 industrial and marine engines to satisfied customers in 2024.We operate in more than 100 countries worldwide and proudly employ nearly 57,000 professionals who drive our success forward. At Scania, we believe in innovation, development, and collaboration, which lie at the heart of our business philosophy. Join our team in EAR and take the opportunity for personal and professional growth while helping shape a sustainable future for the transport industry.**Role Summary**- This role is a 40/60 blend of:- user support onsite and remote - providing basic and advanced user assistance, handling hardware installation and troubleshooting, and ensuring end-user systems run smoothly- Infrastructure, security, and projects - working closely with the IT Manager on implementing infrastructure changes, security initiatives, and supporting IT audits- You will be the go-to technical expert in the local office, while also contributing to regional projects, infrastructure improvements, and compliance efforts. Regional support considers around 10% travel across region on annual bases, as per needs.**Key Responsibilities****User Support (approx. 40%)**- Provide advanced L1/L2 technical support for users (on-site and remote)- Install, configure, and maintain laptops, desktops, mobile devices, and peripherals- Troubleshoot hardware and software issues quickly and effectively- Coordinate with vendors for hardware repairs and replacements- Assist with onboarding and offboarding processes, including equipment preparation**Infrastructure, Security & Projects (approx. 60%)**- Administer and maintain Windows Server, Active Directory, Intune, and SCCM- Troubleshoot and optimize LAN, WAN, VPN, DNS, DHCP, and firewall settings- Participate in IT security initiatives including vulnerability management and patching- Support IT audits (ISO 27001, TISAX) and maintain compliance documentation- Assist in planning and executing infrastructure upgrades, migrations, and rollouts- To communicate with vendors and be single point of contact in-between internal global teams and vendor's representatives- Ensure compliance in purchasing process, including but not limited to budgeting internal and external licenses, hardware, etc.- Assist IT Director with planning and budgeting process, communication with functions Heads, cost tracking, reporting- Training of employees or key stakeholder groups- Work closely with global IT teams to align with Scania standards and policies**Required Skills and Qualifications**- 5+ years’ experience in IT support, system administration, or infrastructure roles- Hands-on L2/L3 support experience, including hardware installation and maintenance- Strong knowledge of Microsoft platforms (Windows OS/Server, Microsoft 365, Teams)- Strong knowledge with Active Directory, Intune, SCCM (or similar tools)- Solid networking knowledge (TCP/IP, DNS, DHCP, VPN, firewalls)- Practical understanding of IT security practices and audit processes- Familiarity with ITIL (Incident, Request, Change Management)- Excellent troubleshooting and communication skills- Organizational capability in working with large amount of data, communication with function Heads under increased time pressure, clear prioritization- Proficiency in English (spoken and written)- Willingness to travel regionally as required- Valid driving licence**Preferred**- Relevant certifications (Microsoft, networking, ITIL, security)- Experience in the automotive, manufacturing, or logistics industries- Direct involvement in ISO 27001 or TISAX compliance projects**What We Offer**- We offer a permanent employment contract with a six-month probation period. You will be working in a stable and international company that encourages continuous education, personal development, and career advancement. We provide a supportive work environment that enables professional growth and the realization of individual potential.**Your Application****Join us and be part of a company that’s shaping the future of transport.**-**Requisition ID**:19605**Number of Openings**:1.0**Part-time / Full-time**:Full-time**Permanent / Temporary**:Permanent**Country/Region**:RS**Location(s)**:Krnješevci, RS, 22314Ljubljana, SI, 1000Sarajevo, BA, 71215Zagreb, HR, 10250**Required Travel**:0-25%**Workplace**:Hybrid