Director of Sales Operations

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Your Wellbeing Matters. Join a Company That Cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.

• Big news: Gympass is now Wellhub We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a "pass for gyms" to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.
  
  

THE OPPORTUNITY

We are hiring a Director of Sales Operations to our Global Sales & Operations team in São Paulo

In this role, you will lead our business analytics function and transform how we leverage data to drive strategic business outcomes within the Revenue organization. Reporting directly to the Senior Director of Sales Operations and Analytics, you will play a key role in evolving our analytics capabilities from reactive reporting to proactive, high-impact strategic insights. This is a unique opportunity to build advanced analytical frameworks, champion data-driven decision-making across the Revenue organization, and directly influence our growth trajectory.

YOUR IMPACT

• Define and execute the strategic roadmap for the Revenue Analytics function, aligning closely with the broader Revenue Organization's goals and challenging existing norms to uncover new opportunities.
• Translate complex analytical findings into clear, concise, and compelling narratives that influence executive-level decisions and drive business action.
• Lead, mentor, and develop a team of Analysts, fostering a culture of high performance, continuous learning, and intellectual curiosity.
• Oversee and drive critical analytical initiatives, including:
• Improving sales forecasting accuracy and predictability.
  • Developing sophisticated customer lifetime value (CLTV) models and churn prediction analyses.
  • Optimizing pricing strategies through data-driven insights.
  • Designing and implementing intelligent client tiering and comprehensive book of business views.
  • Establishing and refining key performance metrics for sales, client success, and overall revenue performance.
  • Conducting in-depth market segmentation and identifying growth opportunities.
  • Analyzing existing client matrices to uncover expansion and retention drivers.
  • Collaborate cross-functionally with Global analytics, Finance, Marketing, Product, and Operations to ensure data quality and consistency and integrated insights.
  Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.
  Who You Are
  • At least 4-5 years in a leadership role, managing and mentoring analytical teams, preferably within a fast-paced SaaS, B2B, or tech company environment.
  • Exceptional strategic thinking capabilities with a proven ability to identify key business problems, frame them into analytical questions, and deliver actionable solutions.
  • Strong understanding of sales processes, revenue funnels, and key revenue metrics (e.g., pipeline, conversion rates, ARR/MRR, churn, CLTV).
  • Outstanding communication, presentation, and interpersonal skills, with the ability to clearly articulate complex analytical concepts to both technical and non-technical audiences, including senior executives.
  • Strong project management skills with the ability to prioritize and manage multiple initiatives concurrently.
    
    
  We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in strategic revenue analytics leadership, advanced sales forecasting and customer lifecycle modeling , and cross-functional collaboration with global teams are mandatory requirements, alongside high English fluency to effectively communicate complex insights to diverse stakeholders.
  
  What We Offer You
  
  We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs
  
  Our Benefits Include
  
  WELLNESS: Health, dental, and life insurance.
  
  FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.
  
  FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.
  
  WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.
  
  PAID TIME OFF: We know how important it is that our employees take time away from work to recharge.
  
  Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.
  
  PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.
  
  CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.
  
  CULTURE: An exciting and supportive atmosphere with ambitious people from around the world You'll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page
  
  And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn
  
  Diversity, Equity, and Belonging at Wellhub
  
  We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.
  
  Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
  
  Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.
  
  Seniority level
  • Seniority levelDirector
  Employment type
  • Employment typeFull-time
  Job function
  • Job functionSales and Business Development
  • IndustriesWellness and Fitness Services

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