L2 Technical Customer Support Specialist
Há 2 dias
We're looking for a Technical Customer Support Specialist to deliver timely and effective guidance to our customers. You will serve as the voice of our clients, advocating for their needs and ensuring their feedback shapes our product and services. We believe great support is key in building customer loyalty and trust.
Responsibilities- Being a product expert who provides top-notch customer support and comes up with efficient solutions for any issue;
- Educating new customers about the product and services;
- Responding to clients' queries via chats, emails, video conferences and phone calls;
- Analyzing support cases and escalating them to the responsible teams when needed
- 2+ years of experience in B2B client-facing roles;
- Proficiency in written and spoken English (C1);
- Experience working with Intercom and Zendesk;
- Deep analytical thinking with root cause analysis abilities;
- Tech savvy, detail-oriented approach and excellent problem-solving skills;
- Professional and empathetic communication
- Previous experience working with customers from the UK, US, and Europe;
- Basic understanding of business and financial processes;
- Knowledge of Spanish, French or German is a plus;
- Adaptability and flexibility
- Fully remote, EST working hours;
- Competitive compensation in USD;
- Friendly management interested in long-term collaboration, ownership-based culture;
- Opportunity to work with international companies in various industries;
- Flexible paid time-off policy
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
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