Operational Excellence Specialist
4 semanas atrás
We are seeking an Operational Excellence Specialist to join our team.
Job DescriptionThe Operational Excellence Specialist will play a key role in optimizing our surge framework, ensuring that we balance cost, availability, and service quality effectively. They will work closely with cross-functional teams to design and implement efficient operational frameworks, driving scalability and growth for our business.
Key Responsibilities:- Develop and refine surge activation logic across multiple triggers, including restaurant-level, zone-level, and event-based triggers.
- Collaborate with product and business intelligence teams to define surge eligibility rules, thresholds, and automation opportunities.
- Monitor system performance to ensure surge logic balances cost, availability, and service quality effectively.
- Identify edge cases and problem patterns in various markets and develop systematic response models.
- Benchmark industry practices and propose improvements to the current surge framework.
- Liaise with regional and city leads to gather operational feedback and translate it into product requirements.
- 3–5 years of experience in supply chain strategy, product operations, or logistics planning (food delivery, ride-hailing, Q-commerce preferred).
- A proven track record of designing or optimizing operational frameworks, not just running them. Experience in freelance-heavy or gig-based labor markets is a strong advantage.
- Strong analytical and systems thinking skills, with comfort working with data dashboards and basic product flows.
- Ability to synthesize on-ground feedback into scalable SOPs and product recommendations.
This role will involve close collaboration with cross-functional teams to drive operational excellence and scalability. If you have a passion for process improvement and a keen eye for detail, we encourage you to apply.
As a key member of our team, you will have the opportunity to make a significant impact on our operations and contribute to the success of our business.
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