Account Manager

3 meses atrás

São Paulo, Brasil Insider Tempo inteiro

Job Description

  • Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
  • Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
  • Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints
  • Taking ownership of renewal success and strategy to achieve key commercial/contractual targets
  • Assisting sales for upselling and initiating opportunities with the right product and right contact
  • Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolio
  • Ensuring Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition
  • Achieving customer advocacy goals with the marketing team with success stories, testimonials, and so on
  • Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution
  • While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.
Requirements
  • A university degree in Business, Marketing, Engineering, or related fields
  • 5+ years experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
  • Strong communication skills in both writing and speaking (English & Native Language)
  • High sense of responsibility and accountability
  • Strategic thinking with excellent project management skills
  • Competency in sales methodologies such as Value Selling, Challenger Selling or Spin Selling is a plus
  • Proven track record of using sales & persuasive skills
  • Experience in negotiating and navigating contracts and legal discussions
  • Adaptability to a fast-paced, high growth, rapidly changing environment
  • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
  • Strong presentation skills with a high degree of comfort with large and small audiences and various levels of management (Senior Executives, IT management, Database administrators, and Data Scientist).
  • Proven track record of building relationships and need discovery with senior customer executives in enterprise or highly strategic accounts.
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