Salesforce Support Specialist

Job Description

Atlas Copco Specialty Rental is on an exciting journey to implement and roll out a next-generation application landscape. Through theSPARK program, we have built and are now deploying a future-proof solution to manage our business. Salesforce is at the heart of this transformation, covering all our customer-facing processes.

We are looking for aSalesforce Support Specialist to join our Salesforce Competence Center. Your mission will be to support our (growing) global user base, manage system administration and data quality, and contribute to continuous improvement initiatives. You will work closely with your team members in support and development, business process experts, and the business key and end users who work in our various Salesforce Clouds (CRM, CPQ, Field Service, ...). In this role, you will report to the Salesforce Competence Center Manager .

Tasks and responsibilities

• Provide first-line support to users in Marketing, Sales, Operations, and Service, aiming for quick resolution of issues.
• Collaborate with internal and external partners on system enhancements and escalated issues.
• Participate in projects to enhance systems and processes.
• Perform system administration tasks including user maintenance, testing and data quality initiatives.
• Maintain and improve documentation and training materials.
• Support initiatives to increase user support efficiency.
• Safeguard compliance with Atlas Copco IT Group guidelines.

Experience and Educational requirements

• Proven experience in the Salesforce.com ecosystem ('ADM201 certification is a strong advantage).
• Good command of English is essential.
• Excellent organizational, communication, and analytical skills.
• Willingness to learn and get certified in Salesforce modules (Service, CPQ, Marketing Automation, etc.).
• Ability to organize and manage daily work while driving continuous improvement.

Personality Requirements

Competency is more than ever a combination of knowledge, experience and attitude. Key behaviors of our candidate are:

• An innovative “there is always a better way" person with a positive, flexible and responsive “can do” mindset
• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
• A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise
• A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
• A team player and natural diplomat who interacts and unites team members, customers and other stakeholders
• Open-minded with a global mindset, curious to understand and learn new perspectives.
• An entrepreneurial mind set; through enthusiasm, commitment and curiosity you achieve great things together with your stakeholders.
• A person who complies with our DNA (Commitment – Interaction – Innovation)

Our offer

You get the opportunity to leave your footprint on our organization by being part of a highly motivated team that is supporting a global Salesforce template. Salesforce is an essential part of our next generation rental organization, and is the foundation for our division’s ambitious growth plans.

You will develop yourself both professionally and individually, by both internal and external training and contacts. You will join a multinational company with a decentralized structure, collegial atmosphere, where every employee can take charge of her/his own career with plenty possibilities for internal mobility. We offer a market conform salary with extralegal benefits.

Job location

• Sao Paulo (Brazil), Zaragoza (Spain), Abu Dhabi (Middle East) or Antwerp (Belgium)
• Occasional travelling will be required

Atlas Copco Specialty Rental

Great ideas reinforce sustainable development. That’s why at Atlas Copco Specialty Rental we promote agility by focusing on responsive actions, being able to adapt to any situation and doing so in a smart way. Our passionate experts do this together with our customers through providing them air, power, flow, steam and nitrogen solutions according to their needs. By teaming up with our customers we are making agility count.

We are a division of the Power Technique business area, headquartered in Boom, Belgium and offer specialty rental solutions under several brands around the globe.

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Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

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