Sales Manager, Account Specialist Latam

Job Category

Sales

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

As a Sales Leader, you will play a key role leading a team of highly visible and motivated Account Specialists in SB pooled sales operations that generates revenue and achieves individual, team and organizational goals. Our ‘Ohana’ Culture is a pivotal element of our success at Salesforce so your leadership will encompass strong energy, passion and the ability to lead a dynamic workforce.

**Your impact**:

- Development of a thriving and diverse team who are seen as trusted advisors to our customer(s) and internal stakeholders
- Build strong team unity and collaboration, creating a winning and inclusive team spirit
- Development of a high-performing team, including recruiting, hiring, onboarding, and ongoing coaching
- Advocate a strong focus on account management and customer success, ensuring long-term value, adoption, and retention across SMB customers
- Collaborate cross-functionally with Customer Success, Collections, and Renewals teams to deliver a seamless customer experience
- Coach and develop Account Specialists to efficiently manage customer queries, uncover opportunities, and build long-term customer value
- Support Account Specialists by participating and leading in customer meetings and engaging other corporate resources as required
- In conjunction with Sales Programs, develop and execute the Go-To-Market strategy for assigned territories and accountsDrive pipeline generation initiatives to maximise revenue opportunities from existing accounts
- Consistently monitor, enhance, and align team activities with customer needs and business growth goals
- Lead weekly case management and forecast meetings, ensuring accurate reporting on activity and pipeline health

**Required skills**:

- Proven experience in Digital Transformation / multi-product sales (Software / SaaS / Cloud)
- Strong demonstrated and proven sales experience, working with SMB customers
- Extensive people management experience of a sales/business development team (up to 5 reports)
- A passion for building a thriving and diverse team
- Proven ability to create and inspire high performing teams
- Excellent interpersonal skills with the ability to inspire and build trusted relationships (internally and externally)
- Enthusiasm for supporting team development, as well as for their own self-improvement
- Excellent negotiation skills
- A self-starter that can thrive in a fast-paced environment
- Ability to travel globally wide when required

Accommodations

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.