Site Reliability Engineer

Join to apply for the Site Reliability Engineer (Middle) ID38916 role at AgileEngine

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. If you\'re looking for a place to grow, make an impact, and work with people who care, we\'d love to meet you

• Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call
• Manage alerts daily, check systems, and escalate issues as needed
• Be part of a team that provides 24×7 on-call support for critical SaaS events
• Be available in case of emergencies when team members are not available or need help
• Document issues and remediation steps
• Proactively create appropriate monitors in the EKS/K8S ecosystem
• Deploy to EKS/K8s cluster using Terraform and Helm
• Learn and maintain existing infrastructure running under Docker Swarm
• Improve existing infrastructure health by implementing checks and scripts to correct known issues
• Maintain and develop deployment code
• Automate manual tasks
• Implement/integrate new technologies in our Cloud Infrastructure
• Collaborate with other teams and departments to provide the highest level of support and assistance
• Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes
• Work closely with Support, Customer Success, Migration, and Professional Services teams to provide best-in-class SaaS service
• Perform RCA and take corrective actions to prevent recurrence
• Create and assign alert-related actions to the appropriate team after investigation
• Handle support requests for environment-specific actions
• Identify and provide automation requirements to improve RCA

• 2+ years of professional experience
• Experience working with Datadog
• Hands-on experience as an AWS Cloud Engineer
• Working knowledge of EKS/Terraform/Helm
• Working experience with Docker and Docker Swarm
• Good understanding of AWS IAM roles and policies
• Experience logging and monitoring AWS resources using CloudWatch logs
• Experience working in a Linux environment
• Proficient in Bash and/or Python scripting
• A strong understanding of web technologies such as REST APIs
• Working experience with monitoring solutions, such as Grafana and Prometheus
• Excellent oral and written communication skills
• Customer-facing communication skills to effectively explain issues and RCAs
• Experience in Product/Application Support for SaaS-based products
• Understanding of APIs, Databases, Systems Architecture, and Design
• Designing, implementing, and operating in a DevSecOps
• Excellent communication skills, both written and verbal
• Ability to work independently as well as within a collaborative environment
• A technical aptitude with the desire to learn new and evolving technologies
• Upper-Intermediate English level

• Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
• A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
• Flextime: Tailor your schedule for an optimal work-life balance, with options to work from home or in the office.

Your application doesn\'t end here To unlock the next steps, check your email and complete your registration on our Applicant Site. The incomplete registration may terminate your process.