Senior Customer Success Manager

Há 7 dias

Jundiaí, Brasil Restaurant365 Tempo inteiro

Overview

Employer Industry: SaaS Solutions for the Restaurant Industry

Why consider this job opportunity
  • Salary range of $96,400 - $120,500 + Bonus
  • Comprehensive medical benefits, 100% paid for employees
  • 401k with matching contributions
  • Unlimited PTO plus company holidays
  • Opportunity for career advancement and growth within the organization
  • Engaging work environment focused on empowering team members
What to Expect (Job Responsibilities)
  • Develop long-term relationships with customers to ensure high adoption, retention, and satisfaction
  • Strategize with clients to meet and exceed their target goals and ROI
  • Handle escalations and facilitate issue resolution across departments
  • Track and drive key client metrics such as usage, health, CSAT, and net promoter scores
  • Serve as a subject matter expert in the R365 platform and maintain accurate records in Salesforce and Gainsight
What is Required (Qualifications)
  • Minimum of 2 years of experience as a Customer Success Manager or equivalent in a SaaS-based company
  • 2-3 years of experience in accounting and/or restaurant hospitality or equivalent
  • Previous experience implementing and/or supporting Restaurant 365 software
  • Proficient in Microsoft Office, including Outlook, Excel, Word, and PowerPoint
  • Strong organization and time-management skills with the ability to manage multiple complex projects
How to Stand Out (Preferred Qualifications)
  • Experience with Gainsight or other customer success management platforms
  • Familiarity with Monday.com or other project management software
  • Knowledge of Freshdesk or other ticket management software

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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