Supervisor de Operações

Join to apply for the Supervisor de Operações - Joinville/SC role at Shopee About The Team The operations team at Shopee handles the entire operation process, from the buyer's search for a product on the Shopee platform to the moment the buyer receives the product. The team analyzes and monitors operational KPIs across the region and conducts cause analyzes when operational performance fluctuates. The operations team is composed of Customer Service, Payments, Ads, Warehouse, Logistics, Seller Operations, and Fraud. Job Description About ShôHere at Shô, we believe that each member of our team is fundamental to our success, and that diversity of perspectives and experiences are essential to driving our business and promoting our purpose of changing the world for the better.Being part of our team is an opportunity to develop within a culture of great agility. If you love taking on big responsibilities and doing what has never been done, Shô is your place. Here you will have great challenges, work in collaboration with a diverse team, and contribute to the future of e-commerce in Brazil, creating a positive impact on the lives of millions of people. Work Model Our teams that work in logistics centers work 100% in person. This ensures the quality of our logistics and also strengthens our culture of collaboration and agility. What will be your mission? Responsible for daily supervising a logistics operations team composed of assistants, assistants, analysts, and logistics leaders on a scaled shift basis, ensuring that the operational flow of entry and exit of orders is in accordance with the work instruction procedures. Forming a team aligned with the company's cultures and values, developing leadership focused on delivering results, productivity, and operational engagement, aiming at costs and seeking a high level of quality and execution with a focus on continuous improvement. What will your day-to-day be like? Supervise the team, ensuring good performance, control, and organization of processes; Monitor process indicators, costs, overtime, absenteeism, and turnover, and seek solutions for improvement; Organize the work routine of operators and operational leaders, ensuring the execution of basic activities (audits, housekeeping, training, HC control, etc.); Ensure tools, resources, and development actions for your team, aiming to ensure operational efficiency and stability of productive processes; Ensure the monitoring of all processes through the use of indicators and establishment of action plans; Identify, implement, and monitor process improvement opportunities through analysis of stages, exchange of information with support areas and/or market knowledge; Multiply performance indicator results to the entire team; Ensure the execution of standard work according to operational work instruction definition; Involve the operational team in analyzing process indicators and proposing immediate action plans for correction; Promote team engagement and integration; Create and validate processes for operational efficiency improvement; Identify the root causes of deviations and complex problems and trace improvements with leadership. Requirements What you need to take on the challenge: Completed higher education in Logistics, Engineering, or related areas; Knowledge of Google tools (Sheets, Docs, Presentations, etc.); Experience with people management and logistics operations; Advanced Excel. Benefits Medical and dental assistance, extending to dependents; Partnership with Gympass and TotalPass; Flexible meal/alimentation voucher; Transportation voucher, mobility voucher, or on-site parking; Flexible benefit; Zenklub; #J-18808-Ljbffr