Key Accounts Specialist

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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

In this role you’ll be working as part of the Americas America Customer Care team. You will be partnering with stakeholders to help our customers achieve their desired outcomes and productivity goals to enhance their supply chain experience with Rockwell Automation.

The Key Accounts Specialist will constantly identify opportunities to develop positive relationships with our Customers and Partners.

An outstanding Key Accounts Specialist will work closely with Sales (Partner Managers) and Partners to ensure that all staff preserve relationships with clients and is a team player with leadership skills.

• Building and preserving trustable relationships with Partners and key customers and an ongoing level of engagement.
• Overseeing the relationship with internal and external stakeholders.
• Resolving customer complaints quickly and efficiently.
• Meeting with managers in the organization to plan strategically.
• Understanding key customer needs and addressing these.
• Conducting business reviews using tools and reports.
• Knowing your competition and strategizing accordingly.
• Maintaining a positive attitude focused on customer satisfaction.
• Dealing with customer requests and troubleshooting problems.

• Degree in Business Management or equivalent experience.
• Advanced English.
• SAP, SAP CRM experience.
• Salesforce experience.
• Well-developed analytical and critical thinking skills.
• Good understanding of end2end supply chain with ability to collaborate within the organization at all levels.
• Executive presence, capability to present and communicate with senior leadership in RA and customer.
• Entrepreneurial mindset, ability to seek opportunities to deliver new values for the organization.
• Design mindset with ability to translate data into concepts to showcase & execute initiatives.
• Problem solving, decision making and judgment, embedding identified best global practices into the regional scope.
• Excellent communication and interpersonal skills.
• Cross cultural intelligence, ability to operate in different cultural settings.
• “Can-do” attitude, agile in execution.
• Critique and self-critique.
• Situational awareness.
• Sound leadership & “followership” capabilities.
• Ability to meet deadlines.
• Stress management.

Modality: Hybrid

You will report to: REGIONAL CUSTOMER CARE MANAGER, AMERICAS

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits

Rockwell Automation is an equal opportunities employer. We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity.