RPG Gaming Customer Support Representative

4 semanas atrás


Natal, Brasil CustomerUmbrella Tempo inteiro

Overview We are looking for an Email - RPG Gaming Customer Support Representative (FULL‑TIME REMOTE JOB). Join Customer Umbrella and help people one caring interaction at a time – that includes you Requirements Previous experience in Customer Support. Professional English speaking and writing skills. Knowledge of Email Etiquette. Personal computer or laptop with a stable internet connection. Windows 15.6" AMD Ryzen 7 5800U, 1.9‑4.4 GHz / AMD Radeon Vega 8 / 32 GB / SSD – 512 GB. Computer systems understanding and fast accurate keyboard typing speed. Un‑Interrupted Electricity and UPS power backup. RPG Games knowledge, mobile, PC, console, e‑sports expertise is a must. Benefits Work with a young international team. Competitive salary with fair promotion opportunities. Internal company bonuses. 20 paid days off (vacation). 7 weeks paid training (Mon‑Fri business hours GMT+2). Schedule 24 / 7 coverage – 5 working days a week / 2 days off, 8.5 hour working shifts. Shift 02: 00 – 10:30 (Night) GMT+2 Time Zone (21:00 PM – 5:30 AM BRT). Job Description Answer player questions via email only. Help resolve player issues and guide them to the right answers. Troubleshoot and provide technical solutions. Work, train, and communicate with the teams in English. Fully remote. #J-18808-Ljbffr



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