Technical Support Specialist

**Do you like working in collaborative teams and solving technical problems?**
**Do you enjoy technical challenges?**
**Be part of a successful team**
**Partner with the best**
**As a Technical Support Specialist, you will be responsible for**:
- Coordinating to implement area specific product strategies and best practices
- Working with the Service Delivery Coordinator/Salesman to ensure any risk of meeting the client's objective is communicated to the client using the appropriate channels/processes for the respective client- Providing technical guidance and presentations to customers relating to product performance and new drill bit technology
- Comparing job as-planned versus job as-executed and document any lessons learned to ensure opportunity for continuous improvement
- Investigating unusual or unsatisfactory product performance to determine root cause and preventative actions
- Performing customer technical presentations. Provides technical consultation to customers on product / performance issues
- Conducting all business activities in accordance to Baker Hughes HSE policies, Legal Compliance requirements.
**Fuel your passion**
**To be successful in this role you will**:
- Have bachelor's in Engineering (mechanical/petroleum preferred), oilfield industry experience in drilling.
- Demonstrate previous experience client-facing roles- Demonstrate technical knowledge in roller cone, PDC and hybrid bits,
- Show technical knowledge in hydraulics, Drilling fluids, drill string, directional drilling, drilling parameters optimization and IADC dull grading
- Produce calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purpose. Proficient in Time and Depth based, data analysis, Drilling and Drill Bits Hydraulics and Torque & Drag Calculations- Work on Field Incidents related to products/services
- Have experience work in the dirt/rig sites, wearing PPE/HSE attire
**Work in a way that works for you**
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Starting early / finishing early
- Starting late / finishing late
**Working with us**
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
**Working for you**
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
**About Us**
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
**Join Us**
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you
**About Us**:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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