Analyst, Account Management
3 semanas atrás
Overview
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Account Management Overview
The Sales Excellence team is looking for a Sales Analyst to provide cross support to our Account Managers, consistently learning and problem-solving. Our team works with a Hub of analysts that are allocated by portfolio and by type of activity.
The ideal candidate is passionate about the customer experience journey, highly motivated, self-learner, intellectually curious and interacts well with other areas.
Role- Work collaboratively across multiple internal teams to support the Account Managers to address a variety of customer inquiries
- Partner with our customers to identify business opportunities, solve problems, and deliver solutions
- Learn about the Mastercard strategy and solutions
- Participate in business conversations internally and externally
- Assist the Account Managers in their daily routines with our customers
- Understand business and market dynamics, Mastercard’s product and service specifications and applications, and customers’ strategies and needs in order to identify opportunities and support the Sales Team to design tailored solutions which meet the customer’s needs.
- Always look for potential solutions to solve problems
- Display a high degree of initiative & agility
- Demonstrate passion about learning and thrive in a fast-paced environment
- Be a strong team player, resilient and able to work autonomously
- Build strong relationships with internal and external customers and identify opportunities that solve their pain points
- Ability to deal with multiple projects and activities
- Have excellent verbal and written communication skills
- Advanced Word, Excel, and PowerPoint skills
- Fluent English
- Prior experience in the Sales area is a plus
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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