IT Support Specialist

4 semanas atrás

Sao Paulo, Brasil Binance Tempo inteiro

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Our IT department is growing and we are looking for an IT Support Specialist to join the team.We are looking for a person with excellent communication skills and customer service calling.**Responsibilities**:Making full use of available tools during the diagnosing and execution stages of Incidents and service requests- Routing those Incidents and service requests that require reassignment to other service teams- Tracking and retaining ownership of Incidents and service requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible- Continually observing a security-aware approach- Contributing to the setting up of operating procedures with other service teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency- Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools- Identifying trends and potential problem sources (by reviewing Incident and problem analysis)- Taking ownership of the system and service monitoring focusing on implementation and continuous improvement- Handling of all customer-related activities initiated by IT Operations across the group- Ensuring full cooperation and effective communication with various departments**Requirements**:- Bachelor's Degree in Computer Science/Information Systems or any other related field- Strong background in OSX & IOS devices- Knowledgeable on networking and networks security (DHCP, AP/AD, LAN, WAN, IPSec VPN, Monitoring etc.)- Fluency in English is a must, other languages are considered a big plus**Working at Binance**:- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry- Fast moving, challenging and unique business problems- International work environment and flat organisation- Great career development opportunities in a growing company- Possibility for relocation and international transfers mid-career- Competitive salary- Flexible working hours, Casual work attire

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