Support Specialist

2 semanas atrás

Dois Irmãos das Missões, Brasil Quantum World Technologies Inc. Tempo inteiro

Support Specialist Quantum World Technologies Inc.•Dois Irmãos das Missões, Rio Grande do Sul, Brazil Descrição da vaga What You'll Do Support day-to-day EUC operations : hardware / software troubleshooting, patching, imaging, security updates, asset inventory, disposal. Deploy and manage endpoints (Windows, macOS, iOS, Android) using modern tools : Intune, SCCM / MECM, Jamf, Autopilot, VDI. Administer Azure AD, Exchange, SharePoint; enforce compliance (SAML, SCIM, MFA, SSO); enhance endpoint security (Defender, encryption). Maintain documentation, knowledge base, asset reports; provide vendor coordination and Level-1 / 2 / 3 support. Lead device provisioning recommendations, hardware refresh cycles, user training, and helpdesk hand-offs. Configuring MS O365 clients and troubleshooting relevant issues. Provide end user support, physical and remotely. Expertise You'll Bring Endpoint management : Intune, SCCM / MECM, Jamf, Autopilot Microsoft Modern Desktop + Azure (AD, Exchange, Office 365) Scripting and automation : PowerShell, Batch, Terraform, Ansible VDI, desktop virtualization, cloud-native / DevOps basics (CI / CD, containers) Networking fundamentals, MDM, A / V support, Linux basics Intune / SCCM, self-service image builds, endpoint security, PowerShell automation JAMF, Virtual Desktops (WVD, VMware, Citrix), hybrid cloud (Azure / AWS / GCP), ITSM toolchains (ServiceNow) Nice to have Microsoft : Azure Administrator, Intune, SCCM, Autopilot Jamf Pro Certified AWS / Azure / Google Cloud (for hybrid support) Microsoft Security, CompTIA Security+, CISSP / CEH ITSM / ServiceNow for ticket communities Zero-trust endpoint compliance, MDM for remote workforce #J-18808-Ljbffr

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