Customer Experience Associate I
1 dia atrás
- You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description**:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
- Ability to perform in an analytical and operational process.
- Entry-level position with limited requirements for licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a close degree of supervision.
**Functional Knowledge**
- Has basic skillset in a range of processes, procedures, and systems.
**Business Expertise**
- Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
- Impacts a team through quality of the services and information provided.
- Follows standardized procedures and practices and receives close supervision and guidance.
- For consistency, methods and tasks are described in detail.
**Leadership**
- Has no supervisory responsibilities.
**Problem Solving**
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
- Has limited opportunity to exercise discretion.
**Interpersonal Skills**
- Exchanges information and ideas effectively.
**Responsibility Statements**
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized.
- Communicates in a warm and empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
-
Customer Experience Associate I
2 semanas atrás
São Paulo, São Paulo, Brasil Conduent Tempo inteiroThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.- You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Customer Experience Associate I
2 semanas atrás
São Paulo, São Paulo, Brasil Conduent Tempo inteiroAbout Conduent:- Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.- You have an opportunity to personally thrive, make a difference and be part of a culture where...
-
Customer Experience Associate I
1 semana atrás
São Paulo, São Paulo, Brasil CONDUENT Tempo inteiro**About Conduent**:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...
-
Customer Experience Associate I
Há 6 dias
São Paulo, São Paulo, Brasil Conduent Tempo inteiroAbout Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where...
-
São Paulo, São Paulo, Brasil beBeeCommunication Tempo inteiro R$67.716 - R$95.484Customer Success Associate PositionThe role of a Customer Success Associate involves fostering strong relationships with customers to comprehend their needs and preferences, ensuring exceptional customer experiences through collaborative efforts across functional teams.Key Responsibilities:Establish trust with customers by actively listening to their...
-
Customer Experience Specialist
1 semana atrás
São Paulo, São Paulo, Brasil beBeeCommunityAssociate Tempo inteiro R$27.290 - R$42.396About Our Community Associate RoleWe are seeking a highly skilled Community Associate to join our team. As a key member of our community, you will be responsible for providing exceptional customer service and ensuring that our customers have a seamless experience in our workspace.A typical day for our Community Associate involves working closely with new and...
-
Customer Experience
2 semanas atrás
São Paulo, São Paulo, Brasil K2 Partnering Solutions Ltd Tempo inteiroJoin to apply for the Customer Experience - Faturamento role at K2 Partnering Solutions.Esta posição exige pelo menos 2 anos de experiência na área de Experiência do Cliente (CX). O cargo de Customer Experience Associate mantém relação próxima com departamentos como Contabilidade, Controle de Crédito e Vendas. Pode ser necessário suporte...
-
Lead Customer Experience Specialist
Há 3 dias
São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$45.000 - R$85.000Customer Experience Lead">We are seeking a highly skilled and experienced Customer Experience Lead to oversee our daily operations, ensuring exceptional service delivery and fostering customer intimacy through active engagement with the team.">This role requires strong leadership skills, with the ability to resolve issues, handle complaints, maintain...
-
Sales Associate
Há 6 horas
São Paulo, São Paulo, Brasil Hibbett Tempo inteiro US$16.900 - US$17.500 por ano01489 Fullerton, CA, 01502 Cerritos, CA, 01540 Santa Ana, CA, 01547 La Habra, CAHourly$ $17.75Job Title:Sales AssociateDepartment:OperationsFLSA Status:Non-ExemptReports To:Store ManagerHourly:$16.90-$17.75SummaryThe Sales Associate is responsible for assisting the store's management staff with providing quality customer service. The Sales Associate is...
-
Customer Success Associate
Há 6 dias
São Paulo, São Paulo, Brasil beBeeRelationship Tempo inteiro R$35.000 - R$65.000Customer Success Associate RoleElevate your career in a dynamic environment where you'll be responsible for building and maintaining strong relationships with customers.This role requires exceptional communication skills, adaptability, and a passion for delivering outstanding customer experiences.Key Responsibilities:Develop and execute customer relationship...
