Lead Customer Experience Specialist

1 dia atrás

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$45.000 - R$85.000

Customer Experience Lead

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We are seeking a highly skilled and experienced Customer Experience Lead to oversee our daily operations, ensuring exceptional service delivery and fostering customer intimacy through active engagement with the team.

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This role requires strong leadership skills, with the ability to resolve issues, handle complaints, maintain communication with customers, operations, and sales teams. The successful candidate will have approximately 5 years of industry experience in Customer Care or Supply Chain roles, proficiency in SAP, solid understanding of Customer Relationship Management principles, knowledge of inventory management practices, familiarity with Incoterms, and awareness of automation technologies.

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To succeed in this role, you should have an Associate Degree or equivalent experience in Customer Care and a University Degree, proficient in Portuguese and English, and Spanish as a desirable skill. If you share our passion for innovation and customer satisfaction, join us and enrich our world by crafting delightful taste and scent experiences that touch people's lives.

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Key Responsibilities:

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- Oversee daily operations and ensure exceptional service delivery

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- Foster customer intimacy through active engagement with the team

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- Resolve issues, handle complaints, and maintain communication with customers, operations, and sales teams

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- Develop and implement new processes to improve customer experience

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- Collaborate with planning teams to achieve business objectives

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Requirements:

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- Approximately 5 years of industry experience in Customer Care or Supply Chain roles

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- Proficiency in SAP and solid understanding of Customer Relationship Management principles

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- Knowledge of inventory management practices, familiarity with Incoterms, and awareness of automation technologies

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- Associate Degree or equivalent experience in Customer Care and a University Degree

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- Proficient in Portuguese and English, and Spanish as a desirable skill

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Benefits:

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- Opportunity to work in a dynamic and innovative environment

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- Competitive salary and benefits package

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- Professional growth and development opportunities

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Join Us:

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If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Together, let's craft delightful taste and scent experiences that touch people's lives.

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