Client Operations Manager

Join to apply for the Client Operations Manager role at Chore

As the Operations Program Manager / Chief of Staff (Client Accounts), you'll run back-office ops (HR, Finance, Compliance) for multiple startups—owning delivery, triaging edge cases, and building scalable processes.

About Us

Chore exists to make every startup and SMB in the world successful. We believe that the more successful startups, the better a world we'll all experience.

Operations are foundational yet most companies chronically underinvest in them to their detriment. We build and maintain their back-office operations so that they can focus on their differentiating superpowers.

We work behind the scenes to help our clients win. We like efficiency. We geek out on checklists. We are transparent with each other and our clients. We are professional, inclusive, and autonomous and our goal is to provide a culture that fosters long-term success, is reputation & trust-based, fun, and pushes each of us to always learn.

We are looking for proactive, detail-oriented individuals interested in joining as a "Chore CEO" (what we call our operation program managers). Lead multi-workstream back-office programs (HR/Finance/Compliance) for startups; unblock teams and leaders, and deliver outcomes across a client portfolio.

You are the main conduit through which all our client's back-office operations run. You are their project manager and leader. You are the person they trust to keep things running so they can focus on their product and sales.

A Chore CEO serves as a fractional Chief of Staff/Chief Operating Officer — working with multiple startup founders / CEOs to project manage key corporate matters. These responsibilities are often tactical, but as you build trusted relationships with the CEOs of these world-changing startups, you will also become their strategic partner. In short, you are the unsung hero and critical foundation to their startup. Successful project manager operations leads get it done, figure it out, proactively get ahead of problems, and communicate every step.

Some examples of the work we do

• The operations team is sometimes the dumping ground for things that don't go anywhere else. While others are bothered by that, we revel in it. We get it done when no one else can.
• Use judgment and thoughtfulness — "can you work with our accountant to get taxes filed?" or "can you get this NDA out to a customer and coordinate if there are any issues?"
• Research and problem-solving for back-office edge cases.
• Be smart enough and skilled enough to jump from a finance question to an HR question to a vendor question.
• We handle the complex unknowns.
• Strategic work — e.g., "how should I think about compensation and benchmarks for my company?" We've seen this organically happen at times when OPs have built a trusted relationship with clients.

Qualifications/Skills

• 5+ years of startup business experience that includes interfacing with clients or external parties is required.
• 2+ years experience in at least two of the following: Project management, Product management, Customer Success, Client Operations, HR, Finance, Legal/Law/Attorney, or Compliance.
• Proactive, detail-oriented, and excellent ability to context switch.
• Great communication skills: this includes not only an ability to talk on a call but much more so, write down every step and communicate the value of that step, effectively.
• Ability to say "no" in a way that doesn't feel like a "no" to the other party.
• You love building deep, trusting relationships with dynamic founders across many industries.
• Are a total geek for better processes, more standardization, and reinventing things just enough to make them more efficient. You enjoy improving every day. You know what Kaizen means and the fact we care about it excites you.
• Checking items off of your work list, while also considering 'how can I do this process more efficiently,' brings a smile to your face. There is always more to do for clients and you thrive on getting things done while simultaneously knowing that you are helping to move these amazing startups forward.
• People who have a deep dedication to client service and doing right by our stakeholders.
• Seeing delight on a client's face brings delight to your day.
• Ability to focus in stressful situations and almost automatically prioritize.
• Openness to giving and receiving feedback.
• You don't mind doing the unsexy part of running a startup - i.e. dealing with regulators (including waiting on hold forever for them to pick up), managing employee offboarding, and basically doing the "startup plumber" work.
• If you believe you deserve to only work on "sexy things" then this isn't the role for you. We live in the unsexy but critical.
• You want to join a passionate, fun and kind team for the long-term (2+ years). While this role might be a stepping stone and we celebrate our team member's growth, if you apply, our assumption is that you'd prefer a job where you can see yourself for several years.

Compensation

• Base compensation, starting compensation is $40,000 USD per year but we expect most teammates, once ramped and with bonus, will earn around $52,000 USD or more per year.
• Every team member receives equity in Chore, which is variable based on level. Since we're building for the long-term, we offer equity on the high side.
• Note: we do not negotiate as we believe it is biased against various groups and creates poor dynamics. Instead, we pay and promote based on performance and meeting clearly defined metrics.

The Best Parts

• We are fully remote, do not require any travel and have somewhat flexible hours The expectation is that all Chore CEOs work standard US hours from 9-5pm.
• We're good people who work well together while solving critical problems for awesome startups.
• WFH stipend up to $250/month (office setup, coffees, co-working space, etc).
• Why is "executive" coaching only valuable for executives? We think that's stupid. Optional coaching 2x/mo.
• Only four ~30-minute team meetings/week.
• Support from a team of other experts and teamwork to complete your work.

Additional Notes

• There will be five 15-60 minute interviews via Google Meet, one of which is a Q&A with another Chore CEO to vet the role for you, too
• To help set you up for the success, half of the questions are provided for the 1st interview
• We will ask for up to 4 former (or current) manager references.

If you want us to consider your application, you must apply to the role via the form.

We like fun and making some magic. Join us. You'll learn more and, we expect, have more fun than any other role you've ever had.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Operations Consulting

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---