Business process consultant

4 semanas atrás


São Paulo, São Paulo, Brasil LGPDNOW TRATAMENTO E HOSPEDAGEM DE DADOS EIRELI Tempo inteiro

Local: Remoto
Tipo de contrato: PJ 

Nível: Júnior | Pleno | Sênior 

Descrição da vaga: 

Estamos em busca de Business Process Consultants com experiência em projetos de ServiceNow para atuar na análise e levantamento de requisitos, definição de processos, testes e documentação funcional. A atuação será próxima ao time técnico e ao cliente final, garantindo a aderência da solução às necessidades do negócio. 

Responsabilidades: 

  • Levantar requisitos junto a stakeholders e clientes; 
    • Analisar e mapear processos de negócio; 
      • Elaborar documentação funcional e fluxos de processo; 
        • Apoiar o time técnico com validações e testes funcionais; 
          • Participar de validações e homologações com usuários. 

Requisitos obrigatórios: 

  • Experiência prévia com projetos na plataforma ServiceNow (mínimo 6 meses para Júnior, 2 anos para Pleno, 4+ anos para Sênior); 
    • Conhecimento em modelagem de processos (BPMN ou equivalente); 
      • Vivência com elaboração de casos de teste e testes funcionais; 
        • Boa comunicação e organização. 

Desejáveis: 

  • Certificação ITIL e/ou ServiceNow (CSA, CIS); 
    • Conhecimento em metodologias ágeis (Scrum, Kanban); 
      • Experiência com ferramentas de gestão como Jira ou Azure DevOps. 


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