Network Support

Há 6 dias

São Paulo, São Paulo, Brasil Kyndryl Brasil Serviços Limitada Tempo inteiro
**Your Role and Responsibilities**
Network Support L2 - NOC
Monitor network devices (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions, and platforms)
Perform Event Management and Incident Management in accordance with established process and procedural guidelines
Provide SLA driven response to all events, incidents, and outages
Provide voice and data technical support in CISCO platforms
Use network monitoring and management tools to gather information and interpret data to successfully identify, understand, and resolve network Events and Incidents and to improve network performance
Coordinate dispatches & communicate remotely with on-site technical resources to include third-party, data center, or other resources
Contribute to and maintain configuration documentation for all deployed network devices and components
Perform related duties as assigned.
NOC experience required
Solarwinds monitoring and analysis
Broad experience using a variety of monitoring and ticket management tools
Experience in monitoring core network and customer performance including interface errors, aging, and traffic utilization on a daily basis, and open Incidents for remediation as necessary

Strong customer communication skills
Analytical mindset and have excellent troubleshooting skills
Ability to resolve network issues quickly and effectively.
Network design, Routing, DNS, IP Subnetting
TCP/IP Routing Protocols (BGP and OSPF)
Have working knowledge of routing protocols and technologies
CCNA R&S
CISCO CCNA
**Required Technical and Professional Expertise**
English advanced
Fortinet - NSE Certification
**Preferred Technical and Professional Experience**
Preferred qualifications

CCNP
Fluent in English
**Required Education**
Bachelor's Degree
**Preferred Education**
None
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
**Other things to know**
**Primary Job Category**
Technical Specialist
**Role (Job Role)**
Computer Operator
**Employment Type**
Full-Time
**Contract Type**
Regular
**Position Type**
Professional
**Travel Required**
No Travel
**Company**
(Y006) Kyndryl Brasil Serviços Limitada
**Is this role a commissionable / sales incentive based position**
No

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