
Network Support Engineer
Há 5 dias
Estamos em busca de um Network Support Engineer experiente para integrar nosso time de Infraestrutura de TI. O(a) profissional será responsável por atuar no suporte de 2º nível, garantindo a estabilidade, segurança e alta disponibilidade dos sistemas de rede, além de realizar análises e troubleshooting avançados. Será peça-chave na triagem de incidentes e no direcionamento assertivo para o 3º nível quando necessário.
Responsabilidades:
Atuar no suporte de 2º nível para incidentes de rede, incluindo LAN, WAN, firewall, proxy e troubleshooting de TCP/IP;
Analisar e solucionar problemas envolvendo WAN, LAN, Firewalls, VPNs, proxies em nuvem e redes sem fio;
Monitorar e realizar análises proativas da rede, identificando possíveis falhas e implementando ações preventivas;
Participar de projetos e iniciativas de rede, oferecendo expertise técnica e suporte;
Escalar incidentes não resolvidos para equipes especializadas, coordenando esforços para resolução;
Documentar soluções e alimentar a base de conhecimento interna
Colaborar com times internos (infraestrutura, segurança, aplicações) para garantir resolução rápida e eficaz;
Contribuir em análises de causa raiz e revisões pós-incidente;
Apoiar processos de gestão de mudanças, garantindo conformidade com padrões operacionais;
Requisitos:
Graduação em Ciência da Computação, TI ou áreas correlatas (ou experiência equivalente);
Experiência comprovada como Network Engineer ou função similar;
Domínio de fundamentos de redes, protocolos, roteamento, switching e segurança;
Vivência com ferramentas de monitoramento e diagnóstico de redes;
Certificações como CCNA, CCNP ou equivalentes são altamente desejáveis;
Habilidade de comunicação para traduzir conceitos técnicos a públicos não técnicos;
Diferenciais:
Capacidade de trabalhar de forma independente e colaborativa;
Flexibilidade para atuar fora do horário comercial, quando necessário;
Atenção aos detalhes e forte organização.
Escolaridade Mínima: Ensino Superior
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