Network Engineer

2 semanas atrás


São Paulo, São Paulo, Brasil GeorgiaTEK Systems Inc. Tempo inteiro US$90.000 - US$120.000 por ano

Network Engineer

Location: Avenida Roque Petroni 999,Morumbi - São Paulo

Hybrid: 2-3Days per week.

Key Responsibilities


• Provide end-user support for LAN and WAN networks, resolving incidents and service requests.


• Perform network device replacement, configuration, and console access for troubleshooting and upgrades.


• Support planned change windows, including internet line and MPLS upgrades.


• Manage and escalate ISP tickets in Portuguese, English, and Spanish.


• Handle incident queue management in ServiceNow, ensuring timely response and resolution.


• Coordinate with ISPs and vendors for new line contracts, upgrades, and site expansions.


• Assist in the configuration, monitoring, and support of Cisco Firewalls, Switches (9200/9300 Series), and Nexus equipment in Data Centers.


• Provide basic Wi-Fi and Cisco WLC support, including troubleshooting and small-scale changes.

Requirements


• Minimum 5 years of experience providing end-user support for LAN/WAN networks.


• Strong hands-on skills in network troubleshooting, replacement, and console access.


• Experience with Cisco Firewalls, Switches (9200/9300 Series), and Nexus platforms.


• Familiarity with Wi-Fi and Cisco WLC (basic support level).


• Experience working with incident and change management systems (preferably ServiceNow).


• Ability to work effectively during change windows and planned maintenance.


• Proven experience liaising with ISPs for incident handling and service requests.


• Hybrid model of work - 3 days on-site (Morumbi SP).

Languages


• Portuguese: Native


• English: Advanced


• Spanish: Basic

Preferred Skills


• Experience in Data Center networking environments.


• Knowledge of MPLS, VPNs, and internet circuit upgrades.


• Strong troubleshooting and documentation skills.


• Ability to work independently and collaborate with global teams.


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