Copy of Customer Onboarding Engineer | Implementation Specialist
Há 1 mês
Infraspeak - Dawn of a New Era
Our vision forintelligence , together with an ever-ending search forpersonalization , makesInfraspeak a uniqueIntelligent Maintenance Management Platform (IMMP) that helps thousands of teams every day.
We make our customers' life much easier. They can do more with their current resources; they deliver what's expected from them. They reach their goals. Why? Because our platform truly reflects our motto:Be a Source of Good Life
The time of software being just a repository of information is clearly over. That's why Infraspeak is not just a system of records. It's asystem of intelligence that collectsdata and transforms itinto real actions by using state-of-the-art technology and making it accessible to teams of all sizes.
Ourintelligent platform works for our customers toovercome today'schallenges and future-proof their operation. Yes, the future: no matter how it looks
We were proudly born inPorto , Portugal,to theworld . We are a fast-growing company that partners with customers from Asia to Europe to Africa to the Americas and builds with some of the world's most relevant investors.
We say that we havelimited resources –– we all do, right? –– butunlimited ambitions . Come help us grow and chase bigger wins
- We believe in meritocracy, holacracy and ownership.
- We believe that only great teams can build great products –– and customers are part of our team.
- We believe happiness is in the path, not at the end of it.
- For us, simplicity is the ultimate sophistication –– thanks, Leo da Vinci
- Onboard new customers.
- Ensure maximum satisfaction and success of customers in your portfolio.
- Identify and leverage upselling and cross-selling opportunities.
- Collect feedback on the product and identify improvement opportunities.
- Occasionally support sales teams with technical demos.
- Fluent/Native in Spanish (mandatory).
- Good level of English.
- Academic background in Engineering: Mechanical, Civil, and Electric, among others (it's a plus).
- Passion for teaching, and a positive attitude towards issues and challenges.
- Energy and enthusiasm for working with customers.
- Hard work ethic and self-starter mentality.
- Availability to occasionally travel abroad.
- Experience using maintenance management software is preferred, but not a requirement.
- Experience with software implementation is highly valued.
- Keep learning: constantly acquire new skills and don’t be afraid of trying something new.
- Be a team member.
- Flexible working hours and remote-friendly culture.
- Competitive salary and perks.
- Modern co-work office with everything you need, located in Florianópolis.
- A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).
- A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.
- Regular events to promote knowledge sharing and team engagement.
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