Customer Issue Process Specialist

1 semana atrás


Florianópolis, Santa Catarina, Brasil Itron Tempo inteiro
About Itron

Itron is a leading provider of energy and water management solutions, committed to creating a more sustainable and resourceful world.

Job Overview

The Customer Field Issue Process Specialist will play a critical role in the Development Process Quality and Test (DPQT) team within the R&D department. This position will work closely with the Firmware Sustaining team and the Meter Farm team to evaluate and improve processes related to customer field issues.

Key Responsibilities
  • Evaluate and improve processes for handling customer field issues, including defeats and bugs.
  • Create and execute queries in Azure DevOps to support meetings and other job responsibilities.
  • Collaborate with cross-functional teams to create process controls and improve interactions between the Customer Returns department and the R&D department.
  • Work with the Azure DevOps Core Team to improve existing work item types and enhance processes.
  • Evaluate customer escapes and recommend improvements to Itron testing to prevent future escapes.
Requirements
  • 3-5 years of experience creating and executing queries in Azure DevOps.
  • Background in testing or development.
  • Experience mining large amounts of data for trends, issues, non-compliance, and changes in product behavior.
  • Skilled in enhancing processes to prevent escapes.
  • 3-5 years of experience collaborating with cross-functional teams to create process controls.
  • Strong interpersonal and communication abilities.
Preferred Qualifications
  • Previous experience working with SQL database.
What We Offer

The successful candidate will receive a competitive salary and benefits package, including financial, social, health, and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more.

About Itron's Culture

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. We encourage applicants from diverse backgrounds to apply.



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