Senior Account

Job Title: Senior Account & Customer Services Administrator
**Salary**: Competitive
Location: São Paulo - Brazil
Contract: Permanent/Full Time
- A chance to develop a career within the assessment operations team of a leader in the educational sector, actively making a difference to our learners around the world._
This is an exciting opportunity for an Account and Customer Services Administrator to join a passionate, fast-paced operations environment providing world class support to our millions of customers and qualifications all over the country.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
**About the role**
You will be responsible for supporting the Business Operations and Customer Support manager to ensure the timely completion of key processes, which are crucial to ensuring compliance and the successful delivery of Cambridge English Qualifications in four key areas: Exam and Test Delivery, Partner Support and Quality & Compliance and Sales Support.
As part of this role, you will support the Business Operations and Customer Support Manager in
- Providing support for Linguaskill and CEPT
- Supporting the centre network and preparation centres in implementing innovations and new processes
- Organising conferences, events and regional encounters
- Supporting the delivery of centres exam day staff training as well as internal staff training
- Assisting the onboarding of new exam centres and CEMs
- Supporting the quality compliance processes monitoring, including inspections, audits and speaking examiners' system.
- Dealing with local translations of operations and Customer services documentation.
- Attending regional meetings as well as sessions with UK teams to build a close working relationship
**About you**
As our next Senior Account & Customer Services Administrator, you can deal effectively with difficult situations in a calm manner and to manager customer expectations professionally. You have excellent customer service and decision-making skills along with:
- Strong skills in MS Office.
- Excellent written and verbal communication skills.
- Proficiency in English at minimum B2 Level.
- Excellent time management skills; able to prioritise workload efficiently and work to deadlines.
- Education - Technical, or undergraduate/university degree or equivalent relevant experience.
- Experience of working in a global organisation
- Experience of working directly with customers
- Knowledge of the educational sector and/or exam delivery (desirable)
**Rewards and benefits**
***We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a flexible rewards package:
- 30 days annual leave
- Up to 15 days sick leave entitlement
- Private healthcare plan
- Transportation allowance
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
**Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration._
- Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet._
- #LI-SP1_

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