Revenue Assurance and Fraud Analyst

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The Revenue Assurance and Fraud Analyst is responsible for the company-wide identification, quantification, and follow-up of revenue and fraud related cost risks and proactively ensures efficient security of company's revenues, and prevention of leakages that impact the company's financials. Furthermore, they advise various partners on the measures to take to reduce these risks and assist in the implementation of these measures. Additionally, the Revenue Assurance and Fraud analyst is also responsible for supporting the company's Legal and Compliance function with requests for information by Law Enforcement Agencies.

How can you add value?

• Accountable to the Senior Manager, Revenue Assurance and Fraud Management Operations for developing, implementing, and monitoring Revenue Assurance and Fraud Management controls and systems, for the prevention of loss of income.
• Works within the framework set out in department plans, working procedures, and guidelines of Liberty Communications of Puerto Rico LLC ("LCPR").
• Makes decisions on solving complex problems and the content of their proposals.
• Perform in-depth investigations into suspected fraudulent behavior, including subscription fraud, and collaborate with internal teams to mitigate risk, recover losses, and ensure compliance with company policies and legal requirements.

Responsible for carrying out Revenue Assurance and Fraud Management ("RAFM") reconciliations analysis based on the five areas of the RAFM cycles by:

• Product and Offer Management
• Order Management and Provisioning
• Network Usage Management
• Rating and Billing
• Partners Management

Responsible and accountable to independently develop, implement, and complete the specific set of RAFM controls by:

• Creating requirements for controlling reports.
• Continuously performing and improving controls and checks in areas of RAFM value chain
• Identifying areas to be automated to improve efficiency through check and balances.
• Validating accuracy of reporting and data used to build fraud policies and strategies on a recurring basis.
• Being responsible for generating periodic reports on revenue assurance and fraud prevention, highlighting any adverse trends, and recommending the most commercially viable risk management strategy.
• Performing quality assurance testing on the key processes and systems changes, which impact recording, processing, and billing of revenue producing events.
• Reporting the results of completed controls to partners e.g., IT, Operations, Finance, and Legal / Compliance.
• Advising partners on corrective measures to stop and prevent identified revenue- and cost risks.
• Coaching partners/colleagues, in monitoring and follow-up activities on identified discrepancies.

Monitors and controls at risk revenue leakage and third-party cost exposures (interfaces usage, financial transactions, interconnect / roaming, and service) by:

• Investigating cases related to suspected or identified Subscription Fraud
• Monitoring the revenue process regarding the Business divisions of services and the RAFM value chain cycle.
• Preparing proposals for the avoidance of problems/resolving bottlenecks based on inadequate billing.
• Ensuring an in-depth understanding of industry trends and technological developments related to risk and loss avoidance.
• Responsible for mitigating losses to ensure the highest levels of loss avoidance and reduction to take corrective measures by:
• Participating in projects to evaluate the impact of existing RAFM tools/measures, settlement and reporting requirements, and changes in design where integrity of revenue streams could be affected.
• Reviewing on an annual basis, the required and recommended top control measures to assure that LCPR is in line and follows requirements, and reporting on any key non-compliance issues to be addressed.
• Working in cooperation with partners to controls/mechanisms exist within the operational IT and network systems, to ensure that all RA risks are assessed.
• Monitoring and blocking unauthorized routing of calls to prevent revenue loss (bypass fraud).
• Monitoring and blocking of fraudulent traffic to high-cost destinations (International Revenue Share Fraud, and Premium Rate Services)
• Supporting Regulators with investigations and inquiries regarding Risk Assurance issues.
• Performs all other duties requested as deemed relevant to the job or the organization.

What´s the role?

The Revenue Assurance and Fraud Analyst is responsible for the company-wide identification, quantification, and follow-up of revenue and fraud related cost risks and proactively ensures efficient security of company's revenues, and prevention of leakages that impact the company's financials. Furthermore, they advise various partners on the measures to take to reduce these risks and assist in the implementation of these measures. Additionally, the Revenue Assurance and Fraud analyst is also responsible for supporting the company's Legal and Compliance function with requests for information by Law Enforcement Agencies.

How can you add value?

• Accountable to the Senior Manager, Revenue Assurance and Fraud Management Operations for developing, implementing, and monitoring Revenue Assurance and Fraud Management controls and systems, for the prevention of loss of income.
• Works within the framework set out in department plans, working procedures, and guidelines of Liberty Communications of Puerto Rico LLC ("LCPR").
• Makes decisions on solving complex problems and the content of their proposals.
• Perform in-depth investigations into suspected fraudulent behavior, including subscription fraud, and collaborate with internal teams to mitigate risk, recover losses, and ensure compliance with company policies and legal requirements.

Responsible for carrying out Revenue Assurance and Fraud Management ("RAFM") reconciliations analysis based on the five areas of the RAFM cycles by:

• Product and Offer Management
• Order Management and Provisioning
• Network Usage Management
• Rating and Billing
• Partners Management

Responsible and accountable to independently develop, implement, and complete the specific set of RAFM controls by:

• Creating requirements for controlling reports.
• Maintaining RAFM controlling blueprints.
• Continuously performing and improving controls and checks in areas of RAFM value chain
• Identifying areas to be automated to improve efficiency through check and balances.
• Validating accuracy of reporting and data used to build fraud policies and strategies on a recurring basis.
• Being responsible for generating periodic reports on revenue assurance and fraud prevention, highlighting any adverse trends, and recommending the most commercially viable risk management strategy.
• Performing quality assurance testing on the key processes and systems changes, which impact recording, processing, and billing of revenue producing events.
• Reporting the results of completed controls to partners e.g., IT, Operations, Finance, and Legal / Compliance.
• Advising partners on corrective measures to stop and prevent identified revenue- and cost risks.
• Coaching partners/colleagues, in monitoring and follow-up activities on identified discrepancies.

Monitors and controls at risk revenue leakage and third-party cost exposures (interfaces usage, financial transactions, interconnect / roaming, and service) by:

• Investigating cases related to suspected or identified Subscription Fraud
• Monitoring the revenue process regarding the Business divisions of services and the RAFM value chain cycle.
• Preparing proposals for the avoidance of problems/resolving bottlenecks based on inadequate billing.
• Ensuring an in-depth understanding of industry trends and technological developments related to risk and loss avoidance.
• Responsible for mitigating losses to ensure the highest levels of loss avoidance and reduction to take corrective measures by:
• Participating in projects to evaluate the impact of existing RAFM tools/measures, settlement and reporting requirements, and changes in design where integrity of revenue streams could be affected.
• Reviewing on an annual basis, the required and recommended top control measures to assure that LCPR is in line and follows requirements, and reporting on any key non-compliance issues to be addressed.
• Working in cooperation with partners to controls/mechanisms exist within the operational IT and network systems, to ensure that all RA risks are assessed.
• Monitoring and blocking unauthorized routing of calls to prevent revenue loss (bypass fraud).
• Monitoring and blocking of fraudulent traffic to high-cost destinations (International Revenue Share Fraud, and Premium Rate Services)
• Supporting Regulators with investigations and inquiries regarding Risk Assurance issues.
• Performs all other duties requested as deemed relevant to the job or the organization.

Relationship Network:

• All departments within LCPR, to identify and investigate issues on reporting, correcting these issues and ensuring compliance.
• Commercial and Product teams regarding the "Product and Offer" value chain processes.
• IT department regarding systems for correction, identifying problem areas and specifically with the SAS team for reports and controls.
• Operations regarding the switch; Provisioning and billing of all Product streams.
• External experts and consultants by collaborating during the execution of outsourced projects.

What do you need? Education and/or Experience:

Bachelor's degree in Finance, Accounting or IT preferred

Proven experience of 3 years in Telecom

Other Qualifications:

• Demonstrable affinity and experience in the Telecom Sector and with data collection and analysis.
• Knowledge of Data Management and Analysis: Information Extraction Techniques and Data Modelling and Manipulation.
• Knowledge of network principles, systems, and inter connectivity to perform role without constraint and applies this knowledge in a coordinated manner.
• Excellent communication skills and ability to communicate at all levels within the organization.
• Positive attitude and critical analytical skills.
• Results and service-oriented approach.
• Attention to detail and a high degree of concern for accuracy with ability to work in cross-functional teams.
• Fully Bilingual (Spanish & English).

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Assessment, background check and drug test will be required to be a successful candidate.

If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Science and Consulting
• Industries Civil Engineering

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