Operations Coordinator

3 semanas atrás

são paulo, Brasil TDCX Tempo inteiro

#BeMore


Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.


Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore


Top Reasons to work with TDCX


  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards


What is your mission?


  • Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
  • Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.
  • Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience budget.
  • Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals.
  • Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners.
  • Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer.
  • Navigating the team to ever changing landscape of the business by communicating and manage change.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.


Who are we looking for?


  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferable with 3 - 5 years of working experience in the related field is required for this position.
  • Advanced English level.
  • Excellent understanding of contact center operation
  • Sound knowledge of customer satisfaction, Net Promoter Score and quality programs
  • Organizational and time management skills
  • Effective facilitation skills in client and staff meetings
  • Excellent verbal and written communication skills in English and the language of supporting market


Who is TDCX?


TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

  • Consumer Operations Coordinator

    2 semanas atrás

    São Paulo, Brasil Uber Tempo inteiro

    lt;p>About the RoleAt Uber Delivery, we are the heart and soul of the company. These are the teams that take our global product and localize it to an assigned market. In this context, this role offers a unique opportunity to have a direct impact on building and shaping the category of grocery and retail delivery and the future of Mercado at Uber in...

  • BR Operations Coordinator

    Há 1 mês

    São Paulo, Brasil Uber Tempo inteiro

    lt;p>About the RoleUber is looking for a sharp, results-oriented, and analytical to join our Brazil Rides Strategy & Operations team. If you love scaling processes from one to many, managing complex projects and multiple cross-functional stakeholders, and diving deep into the details to create operational efficiency, then this role is for you. The ideal...

  • Operations Manager

    Há 1 mês

    São Paulo, SP, Brasil Platton Tempo inteiro

    Operations Manger - Freight Forwarding Company Description Join our dynamic team at Platton, a leading freight forwarding company that specializes in seamlessly managing the transportation and logistics needs of businesses worldwide. With a commitment to excellence and a global network of partners, we deliver efficient and reliable solutions that keep...

  • Accounting Coordinator

    2 semanas atrás

    São Paulo, Brasil Shopee Tempo inteiro

    Accounting Coordinator DepartmentLevelExperienced (Team Lead)LocationBrazil - São PauloAbout the Team: Responsible for the local accounting monthly closing activities, including reporting, preparing, and reviewing reconciliations (end to end) with high quality and following the best practice. Also, responsible for account variance analysis for reporting...

  • Accounting Coordinator

    2 semanas atrás

    São Paulo, Brasil Shopee Tempo inteiro

    Accounting Coordinator DepartmentLevelExperienced (Team Lead)LocationBrazil - São PauloAbout the Team: Responsible for the local accounting monthly closing activities, including reporting, preparing, and reviewing reconciliations (end to end) with high quality and following the best practice. Also, responsible for account variance analysis for reporting...

  • Office Coordinator

    1 dia atrás

    São Paulo, SP, Brasil Flywheel Tempo inteiro

    The Opportunity We are looking for an Office Coordinator and Executive Assistant who will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization and support the team in general administrative matters. This professional will...

  • Office Coordinator

    1 dia atrás

    São Paulo, Brasil Flywheel Tempo inteiro

    The Opportunity We are looking for an Office Coordinator and Executive Assistant who will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization and support the team in general administrative matters. This professional will...

  • Office Coordinator

    Há 2 horas

    São Paulo, Brasil Flywheel Tempo inteiro

    The Opportunity We are looking for an Office Coordinator and Executive Assistant who will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization and support the team in general administrative matters. This professional will...

  • Operations Coordinator

    3 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil TDCX Tempo inteiro

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCXAttractive remuneration,...

  • Operations Coordinator

    2 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil TDCX Tempo inteiro

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCXAttractive remuneration,...

  • Office Coordinator

    1 dia atrás

    São Paulo, Brazil, BR Flywheel Tempo inteiro

    The Opportunity We are looking for an Office Coordinator and Executive Assistant who will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization and support the team in general administrative matters. This professional will...

  • Operations Coordinator

    3 semanas atrás

    São Paulo, Brasil C.H. Robinson Tempo inteiro

    DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating...

  • Operations Coordinator

    3 semanas atrás

    São Paulo, Brasil TDCX Tempo inteiro

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCXAttractive remuneration,...

  • Operations Coordinator

    3 semanas atrás

    São Paulo, Brasil TDCX Tempo inteiro

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Operations Coordinator

    3 semanas atrás

    São Paulo, Brasil TDCX Tempo inteiro

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCXAttractive remuneration,...

  • Operations Coordinator

    4 semanas atrás

    São Paulo, Brasil C.H. Robinson Tempo inteiro

    DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders,...

  • Operations Coordinator

    3 semanas atrás

    São Paulo, Brasil TDCX Tempo inteiro

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning

  • Operations Coordinator

    2 semanas atrás

    São Paulo, Brasil TDCX Tempo inteiro

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCXAttractive remuneration,...

  • Operations Coordinator

    2 semanas atrás

    São Paulo, Brasil TDCX Tempo inteiro

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Operations Coordinator

    2 semanas atrás

    São Paulo, Brasil TDCX Tempo inteiro

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCXAttractive remuneration,...