Operations Coordinator

4 semanas atrás

São Paulo, Brasil C.H. Robinson Tempo inteiro

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

  • With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, executing non-standardized activities related to carrier payments (T- cheks ), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load b uilder profiles

  • Monitors task boards and assigned email accounts to respond to customer and carrier requests

  • Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures

  • Follows through on customer or carrier requests to ensure satisfaction.  Escalates questions or requests when necessary

  • Validates and ensures the accuracy of load data in systems according to CHR and customer standards

  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required :

  • High School diploma or GED 

  • Minimum 1 year of experience as an Associate  

  • Ability to work evenings and/or weekends (select roles only)

  • For external postings only: Minimum two years’ call center customer service or transportation/logistics experience. 

Prefer r ed:

  • Bachelor’s degree from an accredited college or university

  • Proficient in Microsoft Office Suite of programs

  • Previous customer service experience in a call center or similar environment 

  • Demonstrated communication, prioritization, and time management skills 

  • Prior work experience that required attention to detail

  • Values a diverse and inclusive work environment 

Disclaimer:

  • This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer

  • C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process.

Your Health, Wealth, and Self

Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:

  • Private Medical Insurance

  • Dental Insurance

  • Life Insurance

  • Paid Time Off to Volunteer in Your Community

  • Meal/Food Vouchers

  • Daycare Allowances

  • Child Birth Credit

Equal Opportunity Statement

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

  • Consumer Operations Coordinator

    2 semanas atrás

    São Paulo, Brasil Uber Tempo inteiro

    lt;p>About the RoleAt Uber Delivery, we are the heart and soul of the company. These are the teams that take our global product and localize it to an assigned market. In this context, this role offers a unique opportunity to have a direct impact on building and shaping the category of grocery and retail delivery and the future of Mercado at Uber in...

  • BR Operations Coordinator

    Há 1 mês

    São Paulo, Brasil Uber Tempo inteiro

    lt;p>About the RoleUber is looking for a sharp, results-oriented, and analytical to join our Brazil Rides Strategy & Operations team. If you love scaling processes from one to many, managing complex projects and multiple cross-functional stakeholders, and diving deep into the details to create operational efficiency, then this role is for you. The ideal...

  • Operations Manager

    Há 1 mês

    São Paulo, SP, Brasil Platton Tempo inteiro

    Operations Manger - Freight Forwarding Company Description Join our dynamic team at Platton, a leading freight forwarding company that specializes in seamlessly managing the transportation and logistics needs of businesses worldwide. With a commitment to excellence and a global network of partners, we deliver efficient and reliable solutions that keep...

  • Accounting Coordinator

    2 semanas atrás

    São Paulo, Brasil Shopee Tempo inteiro

    Accounting Coordinator DepartmentLevelExperienced (Team Lead)LocationBrazil - São PauloAbout the Team: Responsible for the local accounting monthly closing activities, including reporting, preparing, and reviewing reconciliations (end to end) with high quality and following the best practice. Also, responsible for account variance analysis for reporting...

  • Accounting Coordinator

    2 semanas atrás

    São Paulo, Brasil Shopee Tempo inteiro

    Accounting Coordinator DepartmentLevelExperienced (Team Lead)LocationBrazil - São PauloAbout the Team: Responsible for the local accounting monthly closing activities, including reporting, preparing, and reviewing reconciliations (end to end) with high quality and following the best practice. Also, responsible for account variance analysis for reporting...

  • Office Coordinator

    1 dia atrás

    São Paulo, SP, Brasil Flywheel Tempo inteiro

    The Opportunity We are looking for an Office Coordinator and Executive Assistant who will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization and support the team in general administrative matters. This professional will...

  • Office Coordinator

    1 dia atrás

    São Paulo, Brasil Flywheel Tempo inteiro

    The Opportunity We are looking for an Office Coordinator and Executive Assistant who will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization and support the team in general administrative matters. This professional will...

  • Office Coordinator

    1 hora atrás

    São Paulo, Brasil Flywheel Tempo inteiro

    The Opportunity We are looking for an Office Coordinator and Executive Assistant who will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization and support the team in general administrative matters. This professional will...

  • Operations Coordinator

    3 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil TDCX Tempo inteiro

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCXAttractive remuneration,...

  • Operations Coordinator

    2 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil TDCX Tempo inteiro

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCXAttractive remuneration,...

  • Office Coordinator

    1 dia atrás

    São Paulo, Brazil, BR Flywheel Tempo inteiro

    The Opportunity We are looking for an Office Coordinator and Executive Assistant who will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization and support the team in general administrative matters. This professional will...

  • Operations Coordinator

    3 semanas atrás

    São Paulo, Brasil C.H. Robinson Tempo inteiro

    DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating...

  • Operations Coordinator

    3 semanas atrás

    São Paulo, Brasil TDCX Tempo inteiro

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCXAttractive remuneration,...

  • Operations Coordinator

    3 semanas atrás

    são paulo, Brasil TDCX Tempo inteiro

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Operations Coordinator

    3 semanas atrás

    São Paulo, Brasil TDCX Tempo inteiro

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Operations Coordinator

    3 semanas atrás

    São Paulo, Brasil TDCX Tempo inteiro

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCXAttractive remuneration,...

  • Operations Coordinator

    3 semanas atrás

    São Paulo, Brasil TDCX Tempo inteiro

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning

  • Operations Coordinator

    2 semanas atrás

    São Paulo, Brasil TDCX Tempo inteiro

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCXAttractive remuneration,...

  • Operations Coordinator

    2 semanas atrás

    São Paulo, Brasil TDCX Tempo inteiro

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Operations Coordinator

    2 semanas atrás

    são paulo, Brasil TDCX Tempo inteiro

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...