Executive Operations Assistant to Founder

4 semanas atrás


Maceió, Brasil Wall Street Quants Tempo inteiro

Executive Operations Assistant to Founder

Location: Remote (Global) | Salary: $18-29k USD annually | Full-Time EST HOURS

The Role: We're seeking a competent Executive Operations Assistant to support the founder of Wall Street Quants, an online education company. This role combines operational excellence with research capabilities and strategic thinking. You'll conduct in-depth research, manage critical operational processes, and handle complex administrative tasks that directly impact business growth.

Responsibilities
  • Strategic Research: Conduct comprehensive research on vendors, competitors, payment processors, market opportunities, and operational solutions with detailed analysis and recommendations
  • Billing & Revenue Operations: Manage all billing processes, payment reconciliations, dispute resolutions, and chargeback handling across multiple payment platforms
  • Compliance & Documentation: Handle tax filings, regulatory compliance, licensing requirements, and maintain meticulous records across jurisdictions
  • Process Auditing: Regularly audit all operational processes, identify inefficiencies, and implement improvements
  • Vendor Management: Research, evaluate, and manage relationships with international vendors and service providers
  • Systems Organization: Transform and maintain Google Drive, documentation systems, and operational workflows
  • Course Operations Support: Monitor student success metrics, payment issues, and platform performance
Qualifications
  • Exceptional research skills with ability to navigate complex information and present clear findings
  • Experience with billing systems, payment processing, and financial reconciliation
  • Strong analytical capabilities with attention to detail in auditing and documentation
  • Proven ability to work independently across multiple time zones
  • Advanced English proficiency (written and verbal)
  • Experience managing operations remotely with minimal supervision
  • Strong problem-solving skills and intellectual curiosity
Highly Valued Experience
  • Background in EdTech, online courses, or digital education platforms
  • Experience with international payment systems (Stripe, PayPal, Wise, etc.)
  • Knowledge of dispute resolution and chargeback processes
  • Familiarity with US/UK/EU compliance and tax requirements
  • Experience with customer support and billing inquiries
  • LMS platform experience (Teachable, Thinkific, Kajabi)
Skills Assessment Required
  • Research project demonstrating analytical capabilities
  • Writing samples showing clear communication
  • Examples of process improvements implemented
  • Case study of a complex problem solved independently
  • References verifying remote work success
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