Executive Operations Assistant to Founder
4 semanas atrás
Executive Operations Assistant to Founder
Location: Remote (Global) | Salary: $18-29k USD annually | Full-Time EST HOURS
The Role: We're seeking a competent Executive Operations Assistant to support the founder of Wall Street Quants, an online education company. This role combines operational excellence with research capabilities and strategic thinking. You'll conduct in-depth research, manage critical operational processes, and handle complex administrative tasks that directly impact business growth.
Responsibilities- Strategic Research: Conduct comprehensive research on vendors, competitors, payment processors, market opportunities, and operational solutions with detailed analysis and recommendations
- Billing & Revenue Operations: Manage all billing processes, payment reconciliations, dispute resolutions, and chargeback handling across multiple payment platforms
- Compliance & Documentation: Handle tax filings, regulatory compliance, licensing requirements, and maintain meticulous records across jurisdictions
- Process Auditing: Regularly audit all operational processes, identify inefficiencies, and implement improvements
- Vendor Management: Research, evaluate, and manage relationships with international vendors and service providers
- Systems Organization: Transform and maintain Google Drive, documentation systems, and operational workflows
- Course Operations Support: Monitor student success metrics, payment issues, and platform performance
- Exceptional research skills with ability to navigate complex information and present clear findings
- Experience with billing systems, payment processing, and financial reconciliation
- Strong analytical capabilities with attention to detail in auditing and documentation
- Proven ability to work independently across multiple time zones
- Advanced English proficiency (written and verbal)
- Experience managing operations remotely with minimal supervision
- Strong problem-solving skills and intellectual curiosity
- Background in EdTech, online courses, or digital education platforms
- Experience with international payment systems (Stripe, PayPal, Wise, etc.)
- Knowledge of dispute resolution and chargeback processes
- Familiarity with US/UK/EU compliance and tax requirements
- Experience with customer support and billing inquiries
- LMS platform experience (Teachable, Thinkific, Kajabi)
- Research project demonstrating analytical capabilities
- Writing samples showing clear communication
- Examples of process improvements implemented
- Case study of a complex problem solved independently
- References verifying remote work success
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