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Customer Success Executive

4 semanas atrás

Curitiba, Paraná, Brasil TuoTempo Tempo inteiro
**Company Description**
Tuotempo is the leading CRM for the Healthcare sector. It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the patient experience.
Our groundbreaking technology is the preferred choice of the biggest healthcare providers in Brazil, Mexico, Spain, Italy, Germany, Poland, Turkey, and many other markets.
What we are looking for in a Customer Success Executive is not a relationship manager or even a customer support person. We want strategic consultants who excel at identifying strategic points of improvement for customers, critical thinkers who know technology and have excellent interpersonal skills. We're looking for someone who is 100% oriented towards the client and its success.
***Our lovely office is in **Curitiba**. We encourage a mix of remote and in-office work to connect with the team and experience the work environment but we can also accomodate 100% remote work.
Our hiring team is international: we kindly ask you to submit your resume in English
As a Customer Success Executive, your primary responsibilities will include:
- Developing a profound analytical understanding of clients' challenges and opportunities, acting as a strategic consultant to ensure their success with Tuotempo.
- Maintaining continuous communication with clients to gather feedback, understand evolving challenges and opportunities, share ROI insights, and encourage the utilization of new features to meet customer needs.
- Proactively identifying upsell opportunities within the assigned customer portfolio, with a focus on enhancing tool engagement.
- Analyzing clients struggling with our product, collaborating to understand their problems, overcoming objections, and articulating effective solutions.
- Ensuring high customer satisfaction and retention through daily monitoring of relevant metrics.
- Gathering structured, data-driven information from customer feedback to contribute to product improvement.
**Qualifications**
- ** Professional Experience**: A minimum of 3 to 5 years of proven expertise in Customer Success or Account Management is required.
- ** Industry Experience**: Prior experience in the software industry is essential for this role.
- ** B2B Upselling**: Demonstrated proficiency in B2B upselling is a key requirement.
- ** Communication Skills**: Exceptional communication skills, characterized by precise language use, adept argumentation, and the ability to synthesize comprehensive reports.
- ** Relationship Building**: Proven ability to cultivate trusting relationships with clients across various organizational levels, including specialists and managers.
- ** Analytical Mindset**: Attentiveness to data and details, coupled with an analytical mindset, is crucial for success in this position.
- ** Language Proficiency**: Fluent in English, with the capability to engage in conversational-level communication.
**Additional Information** Process Steps**:
- Intro call with Marianna, our Talent Acquisition Partner, to discuss your motivation, the value fit, and your attributes. It is also an opportunity for you to learn more about the company.
- 1-hour interview with Priscila, your manager in this role. You will deep dive into the job specs and your role-related skills.
- We will give you 5 days to work on a Business Case: here we will check more of your knowledge and creativity.
- Final interview with Priscila (your manager) and Anna (Customer Success Manager Enterprise) to discuss your business case, further assess your professional experience, and technical skills. They will also be there to answer any questions left about the position.
**Our benefits**:
- Our working hours are from Monday to Friday, from 9 am to 6 pm;
- Need to work beyond your usual hours? We have a bank of hours for you to use these hours as time off later;
- We offer a Meal Voucher worth R$30.00 per day worked, but if you enjoy cooking at home, you can replace it with a Food Voucher, for the same amount, or even order half and half (R$15.00 -meal and BRL 15.00 food allowance per day), making life easier for those who are 100% remote or in hybrid work;
- For commuting to the office, we offer Vale Transporte;
- Speaking of Health, we offer Medical, Dental and Group Life Insurance;
- We also offer Pharmacy Assistance, with discounts from 10% to 70% on medicines in the accredited network;
- We offer the iFeel app, for emotional comfort, which combines traditional psychology with artificial intelligence, helping you on those most difficult days;
- SupportPass offers free professional support and guidance in the psychological, legal, economic and social areas, providing support in those more delicate issues;
- And the fitness life? We offer Gympass for you and 3 dependents Because working out alone is really boring, right?
- Did you think your PET would be left out? Of course We off