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Customer Team Leader Bilingual
Há 1 mês
We're looking for a detail-oriented and thoughtful person to lead our Customer Support team. Your team will be tasked with answering customer questions for a range of companies, and you'll need to be able to think on your feet and communicate clearly & effectively with the clients.
**What we're offering**:
- Join a high-growth startup, full of possibilities to grow professionally
- Professional and motivated colleagues from around the globe
- Fair and open culture
- Work from home arrangement
- Work with clients in the USA, EU, and elsewhere
** What we're looking for**:
- 3 years of experience in leading a team
- Fluency in English and Spanish communication skills (verbal and written)
- Strong problem-solving skills
- Prior experience serving clients in a B2B environment
- A full functioning Notebook/Laptop
- Reliable internet
**Duties**:
- Communicate with and understand the clients and their expectations
- Lead and manage your team to fulfill client's expectations
- Create effective high-quality training materials
- Form effective plans and roadmaps to ensure the team delivers results consistently
- Forecasting and planning in anticipation of the client's needs.
- Contribute to a high-performance and friendly workplace culture
- Drive results collaboratively by working with various stakeholders
**Job Types**: Full-time, Contract
