Customer Success and Business Operations Specialist
3 semanas atrás
Company Overview:
Mosaic Puzzles is a wooden jigsaw puzzle company based in Alpharetta, Georgia. At Mosaic, we design and build unique wooden puzzles where every piece is part of the puzzle’s story. We are a fast paced startup built by Ex-Uber and Amazon employees.
Job description:
Ensuring smooth operations and maintaining strong relationships with our customers, suppliers, and licensors.
Responsibilities:
Customer Success Management:
- Act as the primary point of contact for customer inquiries, feedback, and support requests.
- Resolve customer issues efficiently and effectively.
- Communication with the manufacturing team to ensure customer requests are handled with quality.
Social Media Management:
- Develop and execute social media strategies to enhance brand visibility and engagement.
- Create and curate content for various social media platforms.
- Create and implement email marketing strategies and content.
Licensing Contract Management:
- Oversee the licensing contracts of artwork in our portfolio, including monitoring expiry dates and arranging contract renewals.
Portfolio Maintenance:
- Maintain up-to-date records of licensing agreements and contracts for the artwork featured in our portfolio.
- Collaborate with internal teams to ensure that our portfolio reflects the latest artwork and complies with contractual obligations.
- Website optimization: Add, remove, sort puzzles as new puzzles are created, expired puzzles are removed, etc.
Vendor Management:
- Act as the primary point of contact for working with our suppliers/vendors.
Cost/benefit analysis for features and purchase decisions
Qualifications:
- Bachelor’s degree
- Excellent level of English is REQUIRED
- Analytics in excel/google sheets is REQUIRED
- 2-7 years of working professional experience preferred
- Proven experience in customer success, social media management, and supplier relationship management.
- Excellent organizational skills with the ability to multitask and prioritize effectively
- Excellent communication and negotiation skills
- Attention to detail and a proactive approach to problem-solving
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