Sr. Supervisor, Customer Payment

2 semanas atrás

São Paulo, São Paulo, Brasil Align Technology, Inc. Tempo inteiro
Sr. Supervisor, Customer Payment & Credit Services

Department: Finance

Employment Type: Full Time

Location: LATAM-Brazil-Sao Paulo

Description

Join a team that is changing millions of lives.

Transforming smiles. Transforming lives. Transforming an industry.

At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever is next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what is possible.

Ready to join us?

About this opportunity

To support our growth and expansion plans in Brazil, as a Sr. Supervisor, Credit & Collection, this position will be responsible for leading and coordinating the Credit Services & Customer Payment operations and routines, ensuring the appropriate controls and internal policy's compliance. This position will be based in Sao Paulo, Brazil.

Key Responsibilities

In this role, you will…

  • Leadership & influence skills, considering this position will lead credit services and customer payment teams, that includes direct reports from Align team and also third party management from external BPOs.
  • Previous experience in Collections area not only focused on companies (CNPJ's) but also on individual businesses (CPF's)
  • Responsible to deliver credit and collection reports on time.
  • Supervise the external collection agency on collection matters (management of resources and budget control).
  • Supervise the credit bureau agency (management and budget control).
  • Lead collection actions and conversations with strategic customers.
  • Guarantee the timely and properly communication with Sales Team and other stakeholders.
  • To be successful, you should possess good investigative skills backed by sound judgment.
  • Lead the preparation of the Bad Debt Reserve raising the main risks before quarter end.
  • Contribute with the continuous improvements process and closing activities.
  • Other financial projects as assigned.
Skills, Knowledge & Expertise

In this role, you'll need …

  • Minimum 4-6 years of experience in credit & collection, including people management skills
  • BS degree in finance administration, economy, accounting, or equivalent experience.
  • Familiarity and user experience with Protheus is desirable.
  • Excellent written, oral and communication skills to work with management and cross-functional groups, from different countries around the globe.
  • English proficiency is desirable.
  • Problem solver, system oriented and strong analytical skill.
  • Detailed-oriented with effective organizational and time management skills.
  • Conflict management, negotiation, ability to manage complex projects/issues
  • Ability to work with several individuals and cross-functional projects.
  • Ability to work independently and be results oriented.

Sound like a good fit?

Great Click the Apply link below to let us know you are interested. Not the right fit? Do not worry, there are lots more opportunities. Please consider sharing this opportunity with others in your network.

About Align

Invisalign clear aligners, iTero intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

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