Sales Operation Manager

Overview

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About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don’t even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About the Team / Role

As a Manager of Commercial Planning, you will play a pivotal role in driving the strategic direction and operational efficiency of our commercial teams. You will collaborate closely with senior leaders, cross-functional teams, and the global strategy department to define and execute key business objectives. Your focus will be on analyzing market trends, setting ambitious yet achievable targets, and building strong relationships with the sales team to ensure continuous growth. This is a hands-on, high-impact role that demands a combination of data-driven decision-making, innovative thinking, and leadership skills to foster a culture of performance excellence.

Responsibilities

• Analytics: Use internal and external data to understand the fuel market and bring insights from our operation
• Innovation: Be active in chasing opportunities and drive improvements
• Target Setting: Understand business needs and goals and translate them into targets for the sales team
• Interpersonal relationships: Be close to the sales team, handle day-to-day interactions, and foster continuous improvement
• Results monitoring and reporting
• Creating and monitoring KPIs to track the business evolution

Qualifications

• Bachelor’s degree in Engineering, Statistics, Business Administration or similar field
• 5+ years of experience doing business analysis and managing projects across business areas
• Ability to create measurable goals and break them down into actionable steps with accountability
• Demonstrated ability to earn trust, effectively communicate, and build strong relationships with internal stakeholders and senior leadership
• Excellent verbal and written communication, strong attention to detail, and a data-driven analytical approach
• Strong problem solving, analytical thinking and communication skills
• Proven track record of owning and leading initiatives
• Good level of English
• Advanced knowledge of MS Excel and intermediate SQL
• Previous experience in commercial planning is a plus

Why you’ll love working at DiDi

• We create user value: focus on safe, pleasant, and efficient experiences for users
• We are data-driven: informed decision making through metrics
• Win-win Collaboration: teamwork to help partners and colleagues win
• We believe in integrity: doing the right thing and speaking honestly
• Growth: continuous learning and development
• Diversity and Inclusion: diversity is a strength; commitment to equal opportunities for all
• This position is open to everyone, including pregnant people and people with disabilities (PwD)

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Software Development

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