Sales Operation Manager

Sales Operation Manager role at 99

About The Company
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don’t even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). Since 2018, we have been part of DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale to more than 12 countries where DiDi operates, spanning sustainability, safety, artificial intelligence, financial markets, and more. We value challenges, rapid pace, respect, collaboration, and good humor, drawing strength from diverse experiences to grow together and deliver better results.

About The Team/role
As a Manager of Commercial Planning, you will drive the strategic direction and operational efficiency of our commercial teams. You will collaborate with senior leaders, cross-functional teams, and the global strategy department to define and execute business objectives, analyze market trends, set ambitious yet achievable targets, and build strong relationships with the sales team to ensure continuous growth. This is a hands-on, high-impact role that requires data-driven decision-making, innovative thinking, and leadership to foster a culture of performance excellence.

• Analytics: Use internal and external data to understand the fuel market and bring insights to our operation.
• Innovation: Actively pursue opportunities and drive improvements.
• Target Setting: Understand business needs and translate them into targets for the sales team.
• Interpersonal relationships: Stay close to the sales team, handle day-to-day interactions, and foster a continuous improvement mindset.
• Results monitoring and reporting.
• Creating and monitoring KPIs to track the business evolution.

We’re eager to connect with you if you have…

• Bachelor's degree in Engineering, Statistics, Business Administration or a similar field.
• 5+ years of experience in business analysis and project management across business units.
• Ability to create measurable goals and break them down into actions with accountability.
• Proven ability to earn trust, communicate effectively, and build strong relationships with internal stakeholders and senior leadership.
• Exceptional verbal and written communication skills, strong attention to detail, and a data-driven analytical approach.
• Strong problem solving, analytical thinking and communication skills.
• Demonstrated history of owning and leading initiatives and projects.
• Good level of English.
• Advanced knowledge in MS Excel and intermediate SQL.
• Previous experience in commercial planning is a plus.

You'll love working at DiDi because...

We create user value by focusing on safe, pleasant, and efficient experiences. We are data-driven and believe in informed decision-making through metrics. We value win-win collaboration, integrity, growth, and diversity and inclusion. Diversity is a non-negotiable value, with governance through the Diversity Committee and HR partnerships. This position is open to everyone, including pregnant people and people with disabilities (PwD).

Seniority level
Mid-Senior level

Employment type
Full-time

Job function
Sales and Business Development

Industries
Software Development

We are open to referrals and invite you to apply to join the 99 team.