Client Relationship Manager

4 semanas atrás

Mato Grosso, Brasil Amynta Group Tempo inteiro
We're thrilled that you are interested in joining us here at the Amynta Group
The Account Executive is responsible for building strategic client relationships and establishing client loyalty. The Account Executive constantly looks for ways to build additional value delivery to clients and enhances the overall client experience. Additionally, the Account Executive identifies ways of increasing revenue opportunities for the company while improving the client's profit levels.
- Manages the onboarding process of new agents and new plans (or dealers) and provides necessary education of the warranty services.
- Through on-going education increases the perceived value of our company and its services.
- Builds account plans that reflect knowledge of client business performance metrics to identify opportunities for the client.
- Conducts client meetings to report activity, trends, overall service results and recommends actions to improve performance and mitigate risks.
- Communicates with and manages other key stakeholders as needed (i.e., sales reps, agents, dealers).
- Collaborates with internal colleagues to ensure the highest level of service delivery and to address potential issues.
- Responsible for driving relationship renewal processes and for terminating/exiting inactive agent relationships as needed.
- Takes inbound calls from agents to assist with operational tasks, business needs and other requests (e.g. dealer login resets, rate card updates, product information requests).
- Makes outbound calls to larger agents for proactive service check-ins.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
- 2+ year's minimum experience (required)
- High School Diploma or GED (required)
- Some college (preferred)
- Proficient knowledge of Microsoft Office (required)
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
- Strong communication skills, both written and verbal.
- Strong attention to detail, is dependable and follows through.
- Ability to read and interpret information.
- High level of maturity to handle sensitive and confidential situations.
- Strong work ethic and excellent time management skills.
- Strong interpersonal skills and ability to work well with people throughout the organization.
- Willingness to maintain a professional appearance and provide a positive company image.
- Willingness to work non-traditional shifts which meet the needs of the team and company.
- Ability to think independently and make decisions.
- Ability to assist peers.
The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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