Engagement Manager, Day 1 Delivery Excellence

Engagement Manager, Day 1 Delivery Excellence (D1D)Join to apply for the Engagement Manager, Day 1 Delivery Excellence (D1D) role at Amazon Web Services (AWS). DescriptionThe Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. ResponsibilitiesLeading and managing complex cloud migration and implementation projects Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes Distilling customer needs into clear technical requirements and map them to business outcomes Decomposing complex technical problems into actionable, deliverable solutions Contributing to technical documentation and define documentation standards Possessing strong technology and program/project management experience, validating technical solutions against business goals, recognizing when additional technical evaluation is needed, and managing technical risks Aching and maintaining relevant AWS certifications, developing domain-specific expertise, and effectively communicating technical concepts to both technical and business audiences Leading increasingly complex technical projects, shaping cross-organizational technical strategies, and establishing best practices in the domain Applying management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion while exceeding customer expectations About The TeamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications3+ years experience in cloud computing Experience in project management of technical programs Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience At least 1 active industry certification (SAFe, PMI, Scrum Alliance, etc.) 2+ years delivering customer engagements in a professional services role Preferred QualificationsAWS experience preferred Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate Strong understanding of AWS services, architectures, and best practices Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework Proven ability to establish technical credibility with engineering teams and senior technical decision-makers Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga, Git) Experience using Scaled Agile frameworks (e.g. SAFe, LeSS) If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job ID: A Seniority levelMid-Senior level Employment typeFull-time Job functionConsulting, Information Technology, and Engineering IndustriesIT Services and IT Consulting #J-18808-Ljbffr