Engagement Delivery Manager

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Job Category

Customer Success

Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking an innovative and passionate Engagement Delivery Manager (Project Manager) for our Professional Services team who shares our vision of bringing the power of cloud computing to enterprises. Engagement Delivery Managers are responsible for overseeing our teams to drive successful customer outcomes with our implementations. They manage and run more complex, enterprise and strategic projects. Our Engagement Delivery Managers actively participate on the project, scoping, contracts review, knowledge transfer, and budget management.

Your Impact
Serve as the overall Leader of the project team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement.

Be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.

Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of projects and identify and resolve issues to ensure project success.

Drive teams through the Software engineering experience using Agile and demonstrated analytical and technical skills.

Supervise utilization of project resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets.

Able to lead one or two large projects or programs, or a couple of small to medium sized interrelated projects requiring complex cross-functional teamwork and management at the program level.

Anticipate and remove obstacles that slow down or prevent teams from delivering on project goals.

Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed.

Being an extension to the account team to extend the Salesforce footprint.

Participate in end to end implementation planning including project management, risk & issue management, communication and business organisational change.

Facilitate User Acceptance Testing with business end users including coordination and user acceptance sign-off.

Basic Qualifications
Proven experience in Project Management, including experience handling external client projects.

Ability to balance the business and technical requirements to produce a project plan and collaborate to acquire the information, such as estimates, as input to the project plan.

Ability to lead enterprise-wide engagements, facilitate meetings with client executives, mentor teams of senior team members, and proactively run project risk ability to weigh business and technical requirements to identify dependencies, produce project plans and estimates.

Demonstrated project management skills, with direct responsibility for leading project teams of 20+ members, as well as managing budgets and schedules.

Demonstrated ability to have difficult conversations.

Proven track record of delivering high-quality results on time and within budget, with strong budget management skills.

Effectively manage and maintain clear communication with remote consultants.

Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.

Ability to work effectively in a fast paced, high energy, team-oriented environment.

Project Management Methodology Certification such as PMP, SAFe or Scrum.

Proficiency in Spanish and English language.

Available to travel regionally and occasionally internationally depending on customer needs.

Preferred Qualifications
Experience with business process expertise around an industry Vertical (i.e. Financial, Telco, Health & Life Sciences, or Manufacturing, Retail, Logistics).

Provide senior-level consulting and counsel to client business and technology executives as a trusted advisor.

Pre- Sales Skills, Enterprise Change And Management Experience.
Enterprise-scale integration solutions and cloud technology or equivalent.

Experience implementing enterprise-scale CRM software solutions around processes such as Sales, Service, Marketing, Commerce is a plus.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best
, and our AI agents accelerate your impact so you can
do your best
. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.