Strategic Growth Manager

Rain is a venture-backed fintech with a mission to kill predatory financial products like payday loans. Our first product gives employees instant access to their wages, which solves a major problem for real people (115 million American workers are living paycheck-to-paycheck). Rain is the fastest-growing startup in the category and was incubated with QED Capital, a top fintech venture fund.
As a **Strategic Growth Manager **you will work with our partner customers to guide them on their end-to-end Rain journey, including onboarding, trouble-shooting, and growth. You will be accountable for the overall wellbeing of the partnership by supervising customer health, driving adoption, selling into additional parts of the business, supporting the billable areas of the business, and acting as a partner concern point for issues. You are a dynamic, thoughtful professional who builds strong relationships among diverse stakeholders at a variety of levels with ease and is looking for a career-defining new challenge. If that describes you and you meet the requirements outlined below, we'd love to hear from you
**Responsibilities**
- Own the entire relationship between Rain Instant Pay and our partner customers (e.g., leading HR software platforms) by establishing a trusted advisor relationship across the customer's organization, from Executive Sponsors to day-to-day contacts; work to ensure partner customers are getting value from our service
- Begin building relationships with partner customers during the end of the sales cycle and quarter-back their onboarding process (including any product modifications, marketing requirements, and customer service specifications)
- Be the face of Rain for the partner customer, including a point of contact and voice for support, queries and functional assistance. Forecast upcoming roadblocks and proactively mitigate them.
- Develop success plans for partner customers that outline their critical success factors, metrics for success, and potential issues; provide and execute recommendations
- Sell into partner customers to increase adoption of Rain's products across their customer portfolios
- Work cross functionally with internal teams, including sales, customer success, product, engineering, marketing, and support, to ensure that partner customer expectations are met and exceeded
- Support the build and demonstration of client success stories to be evangelized among business prospects and industry experts
- Use customer relationships as needed for prospect references
**Requirements**:
- 5+ years of large-scale partner or enterprise client management experience (consulting and/or account management) at a software company or related field
- Significant experience working with Partner or Enterprise customers and navigating vast organizations with multiple stakeholders in multiple departments
- Strong communication skills (including ability chair meetings), a curious mindset, and attention to detail
- Strong project management and ability to coordinate across teams to execute
- Ability to discern patterns and insights in data, identify next steps, and escalate or execute as needed
- Excellent interpersonal skills. Ability to build relationships and become a trusted advisor
- Maintain high levels of customer satisfaction and nurture client health
- Travel to customer sites and to our offices for quarterly meetings may be required
**Who We Are**:
Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday.
- **Note: Examples of past work will be required as part of the hiring process**_
The Rain Instant Pay app provides early wage access for employees at mid to large-sized organizations to improve financial wellness and increase employee productivity.
With 63% of Americans living paycheck to paycheck, financial wellness tools are an important part of any employee benefits package. Rain works by giving advances on upcoming paychecks; it is not a loan and there is no interest. Employees pay a small fee for this service, which is healthier than payday loans.
Rain's mission is to regrow financial freedom by giving people full control over their income and to put an end to predatory financial products, replacing them with on-demand pay.

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