Partner Program Manager

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine based moderation to remove harmful content quickly and often before it reaches our general community.
The Global Partnership Management team at Trust and Safety is responsible for the strategy, governance and operations performance of Content Review's extended workforce across the region. The team makes it agile and efficient for the T&S team to engage with our suppliers, providing on-boarding, training, standards and guidelines to keep our community safe.
**Responsibilities**:
- Develop and manage global BPO vendors and facilitate collaboration with the vendors;
- Work closely with the QA team to evaluate the efficiency and performance of the Vendor Teams, serve as a communication hub between TikTok and the Vendors, and work with partners operations managers to improve performance of the outsourced team;
- Collaborate with the product, development and operations teams to optimize product experience.
- You will ensure adherence to budget and accurate financial accounting of vendor partner production, training and other expenses
- Create and document processes implemented in our operations
- Pilot new processes and present the output to stakeholders to ensure collaboration between locations/sites.
- Manage a Team of Partner Operations Manager (POM) focused on people development and performance management
- Act as a facilitator for the POMs to give them better support for their day to day activities.
- Be a reference person to our teams in terms of process and information.
- Manage the billing process for specific sites based on the current SOW.
- Travel is a need for this role by around 40% of the time.
**Qualifications**:
- Bachelor’s degree or higher, solid experience Vendor Management/Operations Management.
- Experience in the Digital/Media industry is a plus.
- Has exposure and experience with contractual terms and conditions and able to negotiate with partners on these.
- Has experience managing several KPIs and action plans for performance improvement plans.
- Great interpersonal skills and great relationship skills with stakeholders.
- Passion for Internet/Entertainment/Media industry, as well as quality assurance work related to internationalization.
- Excellent verbal and written communication skills, team player, ability to grasp new concepts efficiently and perform well in a fast paced environment.
- Advanced knowledge in Excel/Google Sheets/Feishu sheets.
- English proficiency is mandatory for this role.
Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

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