Customer Success
Há 2 dias
Customer Success & Operations Manager | Remote (Brazil) Join to apply for the Customer Success & Operations Manager | Remote (Brazil) role at OpsArmy Careers . As a Customer Success & Operations Manager , you will own the post‑sale relationship with our highest‑value customers. You will act as a trusted advisor to clients while simultaneously overseeing the offshore teams delivering services to them. This role requires an exceptional blend of relationship management, team coordination, and operational problem‑solving skills. What You’ll Do Account Ownership Serve as the main point of contact for assigned, high‑value customer accounts. Build and maintain strong, executive‑level relationships with senior client stakeholders. Conduct regular check‑ins, Quarterly Business Reviews (QBRs), and performance reviews to drive client retention and growth. Team & Talent Oversight Supervise the performance of BPO/offshore staff on client accounts. Ensure work quality, consistency, and team adherence to Standard Operating Procedures (SOPs). Lead issue resolution across people, process, or client expectation gaps, including complex escalations. Operational Excellence Create, document, and maintain SOPs for key delivery processes. Identify inefficiencies or operational gaps and propose system/process improvements to enhance service quality and scalability. Coordinate with internal teams (e.g., Talent, Finance) to align service delivery with client goals. Project Management & Reporting Monitor project progress, timelines, and outcomes for key initiatives. Support the onboarding and transition of new client accounts to ensure a seamless start. Track key metrics and report on account health, workforce performance, and service SLAs. What We’re Looking For Prior, proven experience in customer success, account management, client service, or consulting. Strong problem‑solving, written communication, and people management skills. Experience working with international teams, BPOs, or distributed operations is highly preferred. Demonstrated ability to create SOPs, manage multiple competing priorities, and effectively handle escalations. A proactive, thoughtful communicator who can influence both clients and internal delivery teams. Preferred Backgrounds Ex‑consultants (management consulting, operations). Former account/project managers in tech‑enabled service businesses. Experience in verticals such as outsourcing, healthcare operations, recruiting, or enterprise SaaS. Apply directly here: Salary & Benefits Competitive salary and benefits. (Details provided on application) #J-18808-Ljbffr
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Customer Experience e Customer Success
Há 7 dias
Santo André, São Paulo, Brasil O4U BRAND Tempo inteiro R$40.000 - R$60.000 por anoResumo da vagaEstamos buscando alguém para integrar o time de Customer Experience, Customer Success e Vendas da O4U, marca de moda em crescimento.Você será responsável por garantir uma jornada encantadora, conectando atendimento, vendas e dados para impulsionar conversão e fidelização.ResponsabilidadesAtender clientes com empatia e agilidade em...
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Santo André, Brasil DocuSign, Inc. Tempo inteiroCompany Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...
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Santo André, Brasil Supportyourapp Tempo inteiro(Spanish and English) Customer Success Specialist (Brazil, remote)Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Success Specialist today and thrive in...
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Customer Success Analyst Pleno
Há 6 dias
Santo André, Brasil Dock Tempo inteiroOverviewNa Dock você encontra pessoas obstinadas em tornar as experiências financeiras mais simples e acessíveis.Nossa missão é democratizar o universo financeiro, promovendo a inclusão de milhões de desbancarizados e sub-bancarizados na América Latina.Acreditamos na tecnologia e serviços como facilitadores para a evolução de nossos clientes e...
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Head Of Customer Success- Remote
Há 4 dias
Espírito Santo, Brasil Remote Jobs Tempo inteiroEmployer Industry: Software Development (Sales Enablement)Why consider this job opportunity:Base salary up to $265,300, with On Target Earnings (OTE) up to $379,000Comprehensive employee benefits including medical, dental, vision, and life insuranceFlexible Paid Time Off (PTO) along with 8 paid holidays and 5 paid days for Annual Holiday WeekOpportunity for...
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Customer Success Manager
2 semanas atrás
Espírito Santo, Brasil Wati Tempo inteiroOverview Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati connects with customers on their platform of choice through WhatsApp and other messaging channels. In a world...
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Customer Success Specialist
Há 4 dias
Cabo de Santo Agostinho, Brasil Tapgoods Tempo inteiroAbout ReventalsReventals, a business unit of TapGoods, is revolutionizing the event rental industry by modernizing how people plan and book rentals online.As the leading event rental marketplace, we connect renters with top-tier vendors across major U.S. markets, creating a seamless and efficient experience.Reventals is a full-scale event rental marketplace...
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Senior Customer Success Manager II
4 semanas atrás
Espírito Santo, Brasil Remote Jobs Tempo inteiroOverview As our Financial Services Senior Customer Success Manager, you will play a pivotal role in ensuring the long-term success and satisfaction of our customers. Your primary responsibility will be to work closely with customers to understand their unique needs, identify opportunities for growth, and drive value attainment. You will act as a trusted...
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[P] Customer Success Manager
Há 6 dias
Espírito Santo, Brasil Latamcent Tempo inteiroCustomer Success Manager (B2B SaaS | eCommerce Marketing)Remote Latin America | USD $*****k OTE | Full-timeAbout the RoleWe're hiring a Customer Success Manager for Maestra.io, an all-in-one marketing platform helping eCommerce brands grow faster with one platform instead of four.This role is hands-on and outcome-focused, managing the full post-sales...
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Brazil Customer Service Outbound Call Sales Agent
4 semanas atrás
Santo André, Brasil Neo Tempo inteiroAre you ready to shake up the industry with us? One of Neo Group's partners are growing and they're setting new standards, mastering the art of profitability with every bold move. But what's our real secret sauce? It’s talented people like you ! Join our journey to transform the global gaming landscape. Your Mission: Connect with potential customers ...
