
Customer Support Team Leader
3 semanas atrás
Troubleshooting, assisting and handling customer enquiries whether related to product information, complaints or general information requests in a timely manner Ensuring customers enquiries are handled in accordance with the company high service standards Conduct KYC verifications and daily risk processes to identify, manage and report suspicious/fraudulent activity Ensure the staff is up-to-date with the company policies, procedures and regulatory license requirements Monitor the Operation functional KPIs, analyze daily the service delivered to customers and provide periodic reporting to the respective higher management stakeholders Collaborate and work closely with other Internal Departments within the organization What we are looking for:
Minimum 3-5 years of Customer Service Management experience in eCommerce / iGaming sectors. High advantage for iGaming Experience Understanding of customer relationship management theory and practice Excellent communication skills, written and verbal English, highly organised and methodical, with excellent attention to details Excellent organizational, management and individual productivity skills Ability to function as a self-starter with an emphasis on getting things done Must be able to work under pressure in fast paced environment Ability to problem solve and adapt to changing business requirements Experience in recruitment and training Strong interpersonal skills with the ability to build relationships across Departments and remote offices Devoted person that inspires to excel and achieve all goals and objectives Extensive knowledge of MS Office tools and past experience with various CRM Tools What's in it for YOU? Excellent work environment Attractive salary package Annual incentive Bonus Monetary vouchers on Birthdays and other special occasions Fully equipped kitchen and in-house entertaining space Options to enroll in Company's medical insurance plan Exciting company activities including monthly lunches, monthly corporate gatherings, competitions, daily snacks and many other activities. Casual Dress Code A chance to advance professionally inside one of the world's largest iGaming organisations. What it's like to work at SkillOnNet SkillOnNet is a firm believer in putting people first and our "family oriented" multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.
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Customer Support Team Lead
3 semanas atrás
São Paulo, São Paulo, Brasil Wise(formerly Transferwise) Tempo inteiro**Office**:São Paulo**Team**:Customer Support**Customer Support Team Lead**:We are looking for a **Team Lead **to grow and develop a new **Customer Support **team in São Paulo You will play a crucial role in defining the culture of Wise in our São Paulo office by building and leading our first Customer Support teams there. Are you passionate about...
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Customer Support Team Lead
3 semanas atrás
São Paulo, São Paulo, Brasil Wise Tempo inteiro**Customer Support Team Lead**:We are looking for a **Team Lead **to grow and develop a new **Customer Support **team in São Paulo You will play a crucial role in defining the culture of Wise in our São Paulo office by building and leading our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...
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Team Leader
1 semana atrás
São Paulo, São Paulo, Brasil Webhelp Tempo inteiro**Customer Service/Support****Location**- Sao Paulo, Brazil***Job Title:Team Leader - Dr Consulta**Job Description**:The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.** Essential...
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Customer Support Team Lead
4 semanas atrás
São Paulo, São Paulo, Brasil Wise Tempo inteiro**Customer Support Team Lead**:We are looking for pioneer **Team Leads** to grow and develop our new **Customer Support **teams in São Paulo You will play a crucial role in defining the culture of Wise in our São Paulo office by building and leading our first Customer Support teams there. Are you passionate about providing an exceptional customer...
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Customer Experience Leader
Há 6 dias
São Paulo, São Paulo, Brasil beBeeLeadership Tempo inteiro R$55.000 - R$70.000Leadership OpportunityWe seek a seasoned Team Manager to lead our customer experience team and drive consistent achievement of service levels and customer satisfaction.This is a critical role that requires a highly skilled and proactive leader who can foster a culture of excellence, innovation, and customer-centricity.The successful candidate will be...
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Customer Support
4 semanas atrás
São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro**Passionate about the world of tech?**What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our **Customer Support Consultant** team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
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Business Customer Support Team Lead
2 semanas atrás
São Paulo, São Paulo, Brasil Wise Payments Tempo inteiro US$90.000 - US$120.000 por anoCompany Description Wise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As...
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Customer Experience Leader
1 semana atrás
São Paulo, São Paulo, Brasil beBeeStrategist Tempo inteiro US$100.000 - US$120.000Strategic Customer LeadWe are seeking an exceptional leader to drive customer initiatives.Develop actionable insights from research and communicate them to inform business decisions.Apply user-centered design and design thinking principles, using various research methodologies.Conduct end-to-end qualitative research, including recruitment, discussion guide...
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Director, Technical Customer Support, Global Customer Support
3 semanas atrás
São Paulo, São Paulo, Brasil Palo Alto Networks Tempo inteiroDirector, Technical Customer Support, Global Customer Support Director, Technical Customer Support, Global Customer Support Our MissionAt Palo Alto Networks everything starts and ends with our mission: Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our...
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KYC Team Leader
3 semanas atrás
São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiroJoin to apply for the KYC Team Leader role at Kaizen Gaming 1 day ago Be among the first 25 applicants Join to apply for the KYC Team Leader role at Kaizen Gaming We are Kaizen GamingKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology,...