Sr. Technical Account Manager

3 semanas atrás


Cuiabá, Brasil CrowdStrike Holdings, Inc. Tempo inteiro
Sr. Technical Account Manager (Remote, BRA) page is loaded## Sr. Technical Account Manager (Remote, BRA)locations: Brazil - Remotetime type: Full timeposted on: Posted Todayjob requisition id: R24988**About the Role:**We care deeply about our customers’ success. We ensure they are protected, stable, and empowered to stop breaches.To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.**What You'll Do:*** Serve as primary technical contact and augment our customer support teams* Onboard new customers to the CrowdStrike platforms.* Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.* Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.* Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.* Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.* Escalate customer issues to management when appropriate.* Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.* Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.* Create knowledge base content to capture new learning for reuse throughout the company and user base.* Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.* Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.* Support the sales teams in identifying account expansion opportunities.* Drive support cases to ensure issues are being resolved in a timely manner.**What You'll Need:*** Professional fluency with the English language* Experience working with Windows Server Operating Systems* Knowledge of enterprise web technologies, security and cutting-edge infrastructures* Excellent customer service skills and ability to quickly establish technical credibility with customers* Excellent communication skills, written and verbal* Proven problem-solving skills* Collaborative attitude* Ability to travel up to 25%* Commitment to customer success**Preferred Qualifications:*** Bachelor’s Degree in Computer Science or equivalent* CISSP or ITIL Certification* 5+ years of Customer Success/Support/Technical Account Management experience in SaaS organization* Deep expertise in Linux and Mac platforms* Python Scripting and RestAPI experience#LI-Remote#LI-RL1**Benefits of Working at CrowdStrike:*** Remote-friendly and flexible work culture* Market leader in compensation and equity awards* Comprehensive physical and mental wellness programs* Competitive vacation and holidays for recharge* Paid parental and adoption leaves* Professional development opportunities for all employees regardless of level or role* Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections* Vibrant office culture with world class amenities* Great Place to Work Certified across the globeCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.
#J-18808-Ljbffr

  • Cuiabá, Brasil Skyhigh Security Tempo inteiro

    Technical Consultant - Extended Expertise Join to apply for the Technical Consultant - Extended Expertise role at Skyhigh Security Technical Consultant - Extended Expertise 1 week ago Be among the first 25 applicants Join to apply for the Technical Consultant - Extended Expertise role at Skyhigh Security Job Title: Job Title: Technical Consultant - Extended...


  • Cuiabá, Brasil Juul Labs Tempo inteiro

    THE COMPANYJuul Labs's mission is to transition the world's billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products.We have the opportunity to address one of the world's most intractable challenges through a commitment to exceptional quality, research, design, and innovation.Backed by leading...

  • Seo Manager

    1 hora atrás


    Cuiabá, Brasil Outliant Tempo inteiro

    Company OverviewOutliant is a fully remote, US-based digital product development and startup consulting company.We specialize in creating intuitive, high-performing digital products and recently joined Ignite Visibility as part of an exciting expansion.Our diverse team of creators, designers, and engineers thrives on collaboration, innovation, and pushing...

  • SEO Manager

    Há 5 dias


    Cuiabá, Brasil Outliant Tempo inteiro

    Join to apply for the SEO Manager role at Outliant Join to apply for the SEO Manager role at Outliant About UsOutliant is a fully remote, US-based digital product development and startup consulting company, About UsOutliant is a fully remote, US-based digital product development and startup consulting company, proudly acquired by Ignite Visibility . We...


  • Cuiabá, Brasil Remote Jobs Tempo inteiro

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential....

  • Engineering Manager

    2 semanas atrás


    Cuiabá, Brasil Grupo NSX Tempo inteiro

    The Engineering Managers on our team lead technical teams focused on high performance, quality, and innovation. Here, you will have the opportunity to work strategically and collaboratively, defining success metrics, promoting good engineering practices, and contributing to architecture and technology decisions in the Sportsbook pillar. We are looking for...

  • Engineering Manager

    Há 7 dias


    Cuiabá, Brasil Canonical Tempo inteiro

    Join or sign in to find your next jobJoin to apply for the Engineering Manager - AppArmor role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Engineering Manager - AppArmor role at CanonicalAs the most widely used Linux distribution, Ubuntu underpins the security of the entire internet.The role of Security Engineering Manager...

  • SEO Manager

    3 semanas atrás


    Cuiabá, Brasil Bionic Talent Tempo inteiro

    Overview Our client is a digital marketing agency specializing in helping dental clinics grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns. About the role We are seeking a highly skilled SEO Manager with extensive...

  • Engineering Manager

    Há 5 dias


    Cuiabá, Brasil Canonical Tempo inteiro

    Join to apply for the Engineering Manager role at Canonical Join to apply for the Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data...


  • Cuiabá, Brasil Canonical Tempo inteiro

    Join to apply for the Graduate Customer Success Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...