Information Technology Manager

Overview Join to apply for the Information Technology Manager role at LEDN . About LEDN Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world. Through our products & services, we can make a difference in the lives and futures of our clients — in real terms. Our team at Ledn is a passionate group of individuals from diverse backgrounds. The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy. Combating these values with our conviction makes Ledn an unstoppable force in changing the world for the better. Come join us as we build, innovate and revolutionize financial services The Opportunity We are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full time Manager of IT. The ideal candidate is comfortable wearing many different hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools. A successful candidate will have demonstrated previous success in similar role(s) in rapidly growing, security-first, environments. The right person is passionate about automation, scripting, and building infrastructure as code. You will be a participant in the design, implementation and management of our growing corporate cloud first infrastructure and networks. You will have a passion for innovation and creative problem solving, as well as be adaptable to the ever-changing landscape of the corporate infrastructure environment. You will need to be a highly motivated, dependable and an experienced technologist who shares our passion and wants to be a part of a fast moving and highly execution-oriented team. You will work closely with your Cybersecurity/IT peers and key stakeholder teams, including, but not limited to, Customer Success, Marketing, Engineering and HR. The ideal candidate is an excellent communicator and fast learner who is looking for a supportive environment to continue to grow their IT skills and expertise. This role will report to the Director of IT. Responsibilities You will be customer-facing, and the first line of support; you own support, and you are passionate about providing an outstanding support experience to our employees — via Slack, Jira, etc. We\'re all Mac. You are a pro at troubleshooting, using the terminal, and making macOS work in the enterprise. You will be responsible for procuring and delivering technology equipment. You will own the experience of tech onboarding of all new employees as well as tech retrieval of all outgoing employees. You\'ll design, test, build, and document programs and policies and tools, and contribute improvements to existing knowledge with your experience and background. You\'ll support and manage SaaS applications — Google Workspace (GSuite), Slack, Jamf Pro, Jamf Protect, Jamf Connect, Okta, Jira, etc. You will work with and manage Mac endpoint and mobile device management tools — MDM, EMM, Jamf, etc. You\'ll own and contribute to improvements on IDP and SSO tools (GSuite, Okta, etc.) You\'ll detail your solutions, craft help articles and automate busywork. Manage, respond to, and fix critical incidents and issues as needed, through to completion. You\'ll work on projects over sprints, and detail your work in tools like Jira (you\'re experienced with agile methods and sprints). You\'ll set and work to your own objective and key results with minimal direction, and can align them to the team and the company goals. What You Bring to Ledn 7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite. Ability to create automations using bash, zsh, python, etc. Ability to utilize open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc. You are able to integrate SSO into Okta, create workflows in Okta. You know how to work with APIs, and integrate one system to another. You've provided remote support to people in multiple countries, across time zones, and you're familiar with shipping and receiving hardware and customs. Excellent communication skills across all media — you can make your ideas clear, and you can help people who might be frustrated or time poor without losing your cool. You write very well, whether it\'s in tickets, email or Slack. You write in a clear, friendly, and concise manner, and are sensitive to different cultures. A desire to provide a magical experience for others — when they win, you win. You take security seriously, and you know what PGP is. You understand networking fundamentals and basic troubleshooting — TCP/IP, DNS, DHCP, VLANs, routing and switching. You must be able to competently and demonstrably know the troubleshooting steps and layers of the OSI model. You can self-manage, and can accurately scope your project, priorities, and work across multiple teams. Strong organisational and task-management skills are critical. You\'re comfortable dealing with ambiguity, and sometimes making the right decision without all the data. Nice to Have Some familiarity with AWS. Jamf certifications, Okta certifications, Google Workspace certifications. Experience with GAM and command-line interfaces to do work more efficiently. Culture Fit We\'re looking for more than just operational excellence — we want a leader who thrives in the startup or tech environment and embodies our values. What We Provide Comprehensive, best-in-class total rewards package that starts on your first day. Competitive PTO package and ownership in the company. Through shared equity, Ledn employees are stakeholders in the company and the future of the digital economy. Remote work eligibility: up to 180 days work-from-anywhere per year (subject to restrictions). A career that provides you with purpose in your job and a culture that removes barriers so you love what you do. Working Environment & Equal Opportunity Ledn is truly global with employees across North America, Latin America, South Africa and Europe. We are a remote-first environment. We are an equal opportunity employer and value diversity. You may reach out for accommodation requests throughout all stages of the recruitment process. No agencies or recruiters please. We do not accept unsolicited agency resumes. #J-18808-Ljbffr