Managed Services Consultant L1

2 semanas atrás

Colombo, Brasil Brennan IT Tempo inteiro
**Why work for Brennan?**
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian owned systems integrator in Australia.
**Brennan offers an excellent remuneration package and benefits including**:
- A strong culture underpinned by values that are truly lived every day.
- An environment that embraces learning and development of all employees.
- Flexibility to work in the way that brings out the best in you.
- The ability to do what you love, in an environment that supports you.
- A focus on health and well-being.
**The Role**:
- Work with enterprise-level clients and infrastructure.
- Develop and maintain strong relationships with your key client - Be empowered to become a true SME.
**Your day-to-day responsibilities**:
- Provide L1 support for service delivery teams and resolve technical issues
- Provide onsite support at client location on behalf of service delivery teams and resolve technical issues
- Proactively managing our client's IT environments
- Conducting problem management to ensure the root cause of issues is addressed
- Take ownership of your assigned clients, and ensure we deliver excellence in customer service
- Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
- Maintain effective communications with your clients
**What skills you will bring to the team**:
- At least 2 years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support
- Ability to work autonomously
- Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
- Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential
- Good time management, strong analytical and problem-solving skills
- Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation.
- Experience with LAN and WAN networks would be an advantage
**Desirable**
- Prior experience within an outsourced service delivery environment or MSP
- Industry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, Cisco, HP)
- ITIL certification
**Brennan**is an equal opportunity employer.

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