
Quality Assurance Analyst
Há 21 horas
Join to apply for the Quality Assurance Analyst role at Wipro .
OverviewJob description:
Responsibilities- Realizar e reportar auditorias e análises dos atendimentos com base em parâmetros definidos com o cliente.
- Aplicar feedbacks com base nas análises para orientar sobre oportunidades de melhoria.
- Elaborar e executar planos de ação visando melhoria contínua.
- Análise de dados de chamadas para identificar tendências ou problemas.
- Atenção aos detalhes para detectar discrepâncias.
- Proficiência técnica com ferramentas de monitoramento.
- Capacidade de solucionar problemas e propor melhorias.
- Comunicação clara com agentes e gestão.
- Empatia para lidar com preocupações de clientes e agentes.
- Percepção aguçada para avaliar desempenho.
- Diligência na avaliação e feedback.
- Liderança e comunicação eficaz.
- Experiência em operações de atendimento.
- Capacidade de lidar com questões escaladas.
- Conhecimento profundo do produto ou serviço.
- Organização e resolução criativa de problemas.
1-3 Years
Seniority levelEntry level
Employment typeFull-time
Job function- Quality Assurance
- Industries: IT Services and IT Consulting
Location: Curitiba, Paraná, Brazil
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