Compliance Specialist, Global Process Governance

3 semanas atrás

Sao Paulo, Brasil Cepheid Tempo inteiro
The Customer Care Quality Compliance Analyst will be general administrator of the Quality Management System for the Customer Care organization, ensuring that the structure of the quality system is maintained through Quality Policies, Standard Operating Procedures (SOP), and Work Instructions (WI) alignment and corresponding lower level quality documents within the accountability of Global Customer Care and Administers the Agile document management system; routing, revisioning, and retiring quality systems documents.
This position is part of the Global Process Governance group in the Customer Care Organization at Cepheid and will be based in Brazil, Hybrid-Remote. The primary mission of the Global Process Governance (GPG) group is to establish and sustain the global processes and ensure requirements are met after sales transactions. The GPG works collaboratively with Quality, Regulatory and Regional Customer Care team to ensure compliance to processes and regulations.
**In this role, you will have the opportunity to**:
Audit field personnel service records for completeness and accuracy according to procedures. Service records include Field Service Repairs, Installations, Preventive Maintenance, Modifications, and others from global field personnel.
Collaborate with Quality and Regulatory teams for audit readiness & Prepares, participates, and responds to Quality audits.
Manage regional quality data aggregation and reporting to leaders.
Track and report to managers on Service records for global Customer Care teams & Defines, administers, and ensures completion of training curriculum as assigned within Customer Care and reports on training KPI
Coordinates and advises on re-writes and edits to the Quality System documents when applicable, supports the review and maintenance of regional documents.
**Minimum Requirements**:
Business administration degree (B.S/M.S) with 3 - 5 years of experience in relevant field, or Doctoral degree in life science with 0 -2 years of related work experience
Customer-centric orientation
Ability to organize, prioritize, and analyze critical tasks, and trouble shoot.
**Preferred Skills/Experience**:
Experience with Quality Management and Training systems
Prior experience in medical device, life science or other highly regulated industry is preferred, with a working knowledge of corresponding regulations)
Able to work autonomously, work in a Global organization & Strong collaboration skills with cultural agility to work effectively with people from different countries and regions
Tactical mindset, execution focused with an ability to work under pressure to meet strict deadlines (often dictated by external regulatory bodies)
Excellent communication skills; effective at communicating directly and in a concise manner
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.

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